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Help Desk/ Manager/field Technician Resume

Dc Va, MD

SUMMARY:

Cisco Network Engineer with an exceptional ability to build user - friendly networks of any size seeking the opportunity to become an asset to a company and its employees. Highly competent, innovative, and accomplished professional with extensive background in Office work, Field service and Technical support environments within the financial and residential industry which drives office and business value and supports strategic objectives, willing to apply dynamic capabilities in management, support and supportive team in various fields with including but not limited to: office clerk, Computer Hardware/Software, Networking, Printer, Telecommunications engineering arena. Proven ability to direct and accomplish capacity planning, infrastructure design, vendor management, network topology design and implementation as well as various support programs. Consistent history of reducing costs, improving efficiency and increasing productivity. Adept at leading, motivating and coordinating projects. Exhibit ability in bridging gap between technical and non-technical personnel.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk/ Manager/Field Technician, DC/VA/MD

Responsibilities:

  • customer call handling, managing, analyzing, diagnostics, dispatch technician.
  • Create report/tickets for customer malfunction and technical services and follow up including but not limited to updates, contracting customer for their level of satisfaction.
  • Wireless connection setup and configuration
  • Broadband connection issues: configures and solves the problem
  • Security camera reinstall, repair, running cables

Confidential

Assistance tutor

Responsibilities:

  • configuring and installing switches.
  • Configuring and assistance student for Routing protocols such RIP, RIPv2, OSPF, EIGRP, and EIGRP2.
  • Installed, upgraded and removed desktop applications
  • Installed and configured Cisco servers, wireless controller and access points

Confidential

Network Engineer/Help desk

Responsibilities:

  • Build and maintain a computer network worth capability of sharing information or keeping it confidential for all employee.
  • Troubleshoot issues with the network in order to make it run more efficiently and to avoid future problem.
  • Proficient in WAN and LAN technologies.
  • Installed, upgraded and removed desktop applications
  • Installed and configured Cisco servers, wireless controller and access points
  • Install, configure and troubleshoot Cisco and Avaya Call Manager, networking equipment, video conferencing room system, digital/IP phones and voice mail system, telecom circuits, outside and inside plant infrastructure for various organizations and data centers.
  • Install New POS system Printer, cable, Telephone system (Analog and Digital)
  • Relocate office location and install computers and manage network design
  • Wireless connection setup and configuration
  • Broadband connection issues: configures and solves the problem
  • Security camera reinstall, repair, running cables

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