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Technical Support Specialist Resume

Silver Spring, MD

SUMMARY:

  • I am very excited about working with all aspects of your organization and have heard that there is a possibility for a career opportunity in providing technical support for your customers..
  • My objective is to find an IT position for an organization that will offer me a chance to learn, apply my knowledge and help your team provide technical solutions.
  • My customer service experience, technical knowledge, and willingness to improve could benefit your organization.

TECHNICAL SKILLS:

  • Network Co mmunication
  • Telecommunication
  • Providing Remote Support
  • PC Optimization
  • Wireless Networking

SKILLS:

  • Excellent communication skills ( written and verbal)
  • Fluent in English and Serbian/Croatian

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Technical Support Specialist

Responsibilities:

  • On - call work and remote access to support POS systems and tools.
  • Maintain and manage, Install group supported products.
  • Answer incoming calls as necessary.
  • Monitor department email accounts, incoming product questions and answers.
  • Ability to handle high-profile issues/customers. Resolve complex time-consuming problems.

Confidential, Washington, DC

On-call Technical Support

Responsibilities:

  • Support ed clients in law firms and Real Estate firms
  • Maintai ned software, system updates, user accounts
  • Performed installs on various routers; fixing network printer problems
  • Configur ed email client software
  • Patch ed Windows with updates and MS fixes
  • Conduct ed security assessments on Windows OS’s
  • Secur ed wireless network routers; optimiz ed network
  • Supported high-profile clients: UN Info Center, WHO

Confidential, Washington DC

Technical Support

Responsibilities:

  • Improv ed clients’ PC configuration for performance
  • Updated communications systems and fix ed hardware
  • Provid ed troubleshooting for network printing & modems
  • Install ed Microsoft OS’s and office applications
  • Answer ed phones, monitor ed emails

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