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Desktop Engineer Resume

Reston, VA

SUMMARY:

  • A team player with around 10 years of professional experience in Information Technology as an Application Packaging and System Engineer.
  • Hands on Experience in Design, Architecture in Enterprise Application Engineering, Platform Migrations, implementation and Deployment in Windows Environment.
  • Handled client meetings and providing the solutions for the delivery of the project and achieving the targets on time. Created the documents required for the project delivery in different phases. Responsible for getting the Sign off documents from the business users and the End Users.
  • Managed the projects from blue print phase of Migration from Windows 7 to Windows 10 and created the procedure for the migration from Windows 7 to Windows 10. Managed teams in the on Site offshore model of environment
  • Extensively used Wise Package Studio, Install shield Adminstudio 11.5, App - V 5.1, SMS2003, SCCM 2007, SCCM 2012, SCCM 2016 Symantec Altiris tools in Packaging, Repackaging and Deployment process.
  • Expertise in Windows Installer Technology along with all versions of Windows Operating Systems and Citrix.
  • Experience on managing the architecture of Microsoft System Center Configuration Manager SCCM 2007, SCCM 2012 and SCCM 2016.
  • Created custom reports utilizing the SCCM Database using custom SQL queries and SQL Reporting Services.
  • Very Strong Knowledge of Windows Registry, File System, Services, ODBC Connections, COM objects, Devices, Security, Windows 2000 Active directory Services and other facets of Windows OS
  • Experience on deploying application through Application virtualization solution and streaming (APP-V).
  • Strong experience in Scripting. Extensively used VBScripts, PowerShell, Wise Scripts as and when necessary.
  • Knowledge in Windows 7 and Windows 10 OS Deployment using Microsoft System Center Configuration Manager 2012 & Microsoft Deployment Toolkit MDT 2012/8443.
  • Knowledge in Windows 7 Enterprise, Windows 10 Long Term Servicing Branch(LTSB)/Current Branch for Business(CBB) Migration Process, Application compatibility tool kit 5.6 testing for Windows 7&10 Migration, Creating WIM images, Ghost images, Windows Automated Installation Kit (Windows AIK).
  • Troubleshoot lifecycle of deployment process, including analyzing packaging issues and distribution failures.
  • Interacting with the requirements gathering team to understand the functionality of the application and specifications which are needed to repackage the application.
  • Possesses great time management skills and completed all projects in time lines given.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000, Win NT/XP, Vista, Windows 7,windows 8 & windows 10

Packaging Tools: WisePackageStudio8.0, Install shield AdminStudio11.5, App-V 5.1, APP-DNA, Orca.

Management & Deployment Tools: SCCM 2016, SCCM2012, SCCM2007,SMS2003,ActiveDirectory, Altiris, Zen works, Group Policy, Channel Manager 7.1Tivoli, MDT 2012, HP & Dell Hardware, Microsoft Application Compatibility Toolkit (ACT) 5.6.

Databases: Oracle 8, SQL Server2008, 2012, MS Access.

Languages: HTML, Java Script, Batch Script, VBScript, Wise Script, PowerShell

Imaging Tools: VMWare9.0, Symantec Norton Ghost 7.0, Microsoft Hyper-V, Microsoft Deployment Toolkit MDT 2012/8443

Tools: Filemon, Regmon, Procmon, Conflict Management, Install Rite 2.5, Picture Taker, CUB files.

Domain Knowledge: Medical, Finance, Banking, Manufacture & Logistics.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Desktop Engineer

Responsibilities:

  • Upgraded Image for Laptop and Desktop from Windows 10 enterprise 1511 to Windows 10 enterprise 1607.
  • Working on Upgrading Image for next quarter to Windows 10 enterprise 1703.
  • Experience on supporting enterprise around 1400 Workstations,
  • Provided Tier 3 support and ECC support after windows 10 upgrade.
  • Handled all tickets raised for Windows 10 troubleshooting after Windows 10 upgrade rollout.
  • Created PowerShell Scripts to fix issues and deployed task sequence.
  • Handled broken workstations after windows upgrade failure and fixed all issues like looping issues etc.
  • Troubleshoot ongoing deployment for Windows 10 rollout and fixed task sequence as per needs.
  • Experience in creating sql reports using SCCM 2016 for windows 10 rollout.
  • Created package for fixing issue after windows 10 upgrade.
  • Manually fixed machine issues struck at upgrade by restarting Client services.
  • Fixed Taniumissues which caused 100% cpu usage and slowness for machine while indexing.
  • Experience using RES tool for environment and fixed sync issues for user.

Environment: Install shield Admin Studio 11.5, SCCM 2016, IBM Big Fix, SCUP, PowerShell, VB Script, MDT 2012, Hyper-V, VSphere, Windows 10

Confidential, Newport Beach, CA

System Engineer

Responsibilities:

  • Created Image capture for Laptop and Desktop for Windows 10 enterprise V1703.
  • Created separated base image and Task sequence in SCCM 2016 for laptop, Desktop and VDI.
  • Successfully deployed Windows 10 image on Workstations.
  • Experience as a Windows System administrator supporting a enterprise around 4500 Workstations
  • Created design for AD adding regions and Windows 10 users and workstations.
  • Used Hyper-v and MDT 2012 to capture Windows 10 image.
  • Created custom reports using sql for Machine name, user name and deployment status.
  • Created OSD tool and integrated to boot image to run customize image to add functions like computer name, Region, Add AD group, Software and antivirus.
  • Experience in migrating tool from IBM Bigfix to SCCM 2016 and upgraded console to 1702.
  • Created Applications, Packages and collections in SCCM 2016 as per environment needs.
  • Created Powershell script to customize windows 10 Image as per company needs.

Environment: Install shield Admin Studio 11.5, SCCM 2016, IBM Big Fix, SCUP, PowerShell, VB Script, MDT 2012, Hyper-V, VSphere, Windows 10

Confidential, Alexandria, VA

System Administrator

Responsibilities:

  • Experience as a Windows System administrator supporting a large enterprise around 18000 Workstations.
  • Operating system deployment (OSD) Windows 7 and Windows 10 via SCCM 2012.
  • Experience on detailed design and implementation of Symantec Altiris to SCCM 2012.
  • Created Applications, Packages, programs and the distributed the content to Distribution points and deployed to User and device collections in SCCM 2012.
  • Implemented SCUP (System Center Update Publisher) for deploying third party patches.
  • Evaluated SCOM 2012 (System center operation manager) and Orchestrator.
  • Experience on downloading and deploying Software Updates within SCCM 2012
  • Monitored SCCM Component status and clients regularly for critical issues and remediated.
  • Troubleshoot lifecycle of deployment process, including analyzing Application and packaging issues and distribution failures.
  • Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions.
  • Generate Custom Reports on Hardware and Software Inventory, Application and Package Deployment Status using SQL Queries.
  • Participate with Systems Engineering team members in developing processes as well as standard operating procedures for desktop systems management and deployment (via application packaging, etc.) including patch management, change management and control.
  • Knowledge of Application Packaging using Admin Studio and InstallSheild.
  • Created Packages using scripts to evaluate alternatives for deploying and supporting applications in a managed environment.
  • Created Configuration Items (CI) using VB Script & PowerShell to monitor and remediate client issues using Configuration Baseline (CB).
  • Performing Quality Analysis using QA Checklist and tested the MSI packages on Lockdown Environment.
  • Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.
  • Provided Tier 3 support for escalated desktop and laptop issues in relation to application and patch deployment.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing integrated testing of applications to ensure the functionality of application before distribution.

Environment: Install shield Admin Studio 11.5, SCCM 2012, Altiris, SCUP, PowerShell, VB Script, VMware, VSphere, Windows 7, Windows 8, Windows 10.

Confidential, San Diego, CA

SCCM Administrator / Application Packager

Responsibilities:

  • Creating Collections, Packages and Advertisements on SCCM 2012 R2 to deploy MSI Packages and Application Patches.
  • Expertise with imaging baselines for Enterprise for Win XP and Win 7.
  • Expertise with Implementation and troubleshooting of enterprise- grade virtualization solutions such Citrix XenApp, XenDesktop, App-V and VMware.
  • Experience on deploying application through Application virtualization solution and streaming (APP-V 5.1)
  • Test Application packages using Task Sequence and OSD.
  • Test Application compatibility using Conflict Resolver.
  • Evaluate application compatibility with built OS image.
  • Created Custom Actions that add additional functionality to an MSI using VB Script & PowerShell
  • Generate Custom Reports on Hardware and Software Inventory, Package Deployment Status using SQL Queries.
  • Performing Quality Analysis using QA Checklist and tested the MSI packages on Lockdown Environment.
  • Used AppDNA for software compatibility from Windows XP to Windows 7.
  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 11.5
  • Customized the packages with Install Shield Editor 2012.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution

Environment: Install shield Admin Studio 11.5, SCCM 2012, Citrix, Powershell, VB Script, VCloud, Windows 8, Windows 7 and Windows XP.

Confidential, Anaheim, CA

Sr. Systems Engineer/ Application Packager

Responsibilities:

  • Experience on managing the architecture of SCCM 2012.
  • Build and Deploy Windows 7 images using SCCM 2012 over 2000 users.
  • Creating Collections, Packages and Advertisements on SCCM 2012 to deploy MSI Packages and Application Patches.
  • Test Application packages using Task Sequence and OSD.
  • Experience on deploying application through Application virtualization solution and streaming (APP-V 5.1).
  • Created Custom Actions that add additional functionality to an MSI using VB Script & PowerShell.
  • Created Personal Tool for Desktop Team to Install SCCM Client using HTML Applications ( HTAs ) .
  • Generate Custom Reports on Hardware and Software Inventory, Package Deployment Status using SQL Queries.
  • Resolving Registry, dll’s, ocx’s, ODBC Conflicts and user profile issues using Remote Desktop.
  • Performing Quality Analysis using QA Checklist and tested the MSI packages on Lockdown Environment.
  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 11.5
  • Customized the packages with Install Shield Editor 2012.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution

Environment: App-v 5.1, Install shield Admin Studio 11.5, SCCM 2012, Altiris, VB Script, PowerShell, HTML Applications ( HTAs ), VMware Workstation 9, Windows 8, Windows 7 and Windows XP.

Confidential, Sunnyvale, CA

Sr. Systems Engineer/ Application Packager

Responsibilities:

  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 11.0
  • Experience on managing the architecture of SCCM 2007.
  • Build and Deploy Windows 7 images using SCCM 2007 over 3000 users.
  • Creating Collections, Packages and Advertisements on SCCM 2007 to deploy MSI Packages and Application Patches.
  • Test Application packages using Task Sequence and OSD.
  • Experience on deploying application through Application virtualization solution and streaming (APP-V 5.0).
  • Created Custom Actions that add additional functionality to an MSI using VB Script & PowerShell.
  • Generate Custom Reports on Hardware and Software Inventory, Package Deployment Status using SQL Queries.
  • Resolving Registry, dll’s, ocx’s, ODBC Conflicts and user profile issues using Remote Desktop.
  • Performing Quality Analysis using QA Checklist and tested the MSI packages on Lockdown Environment.
  • Test applications compatibility using Application Compatibility Tool Kit(ACT) 5.5
  • Customized the packages with Install Shield Editor 2011.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution

Environment: Install shield Admin Studio 11.0, SCCM 2007,App-v 5.0, VB Script, Wise Script, PowerShell, VMware, Application Compatibility toolkit, Windows7 and XP.

Confidential, South San Francisco, CA

Software Packaging Analyst

Responsibilities:

  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 10.0.
  • Worked on Adobe packages cs6 using latest tool AAMEE 3.0. Created (.MSI) for 32 bit and 64 bit platform using cs6 installation package method.
  • Experience on managing the architecture of SCCM 2007.
  • Build and Deploy Windows 7 images using SCCM 2007 over 5000 users.
  • Creating Collections, Packages and advertisements on SCCM 2007 to deploy MSI Packages and Application Patches.
  • Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Install Shield Admin Studio 10.0.
  • Created transforms (.MST) with Tuner and Developer to run alongside the original vendor Windows Installer setup package (.MSI) during deployment to add data and to allow future patching and updating.
  • Worked on high priority complex packages single handedly.
  • Worked on both 32 bit and 64 bit Win7 Process Architecture.
  • Resolved the package permission issues by using Active Setup.
  • Customized the packages with Install Shield Editor 2010.
  • Working with HP client automation infrastructure.
  • Worked with Windows Registry, File System, Services, Devices, Security.
  • Created Custom Actions that add additional functionality to an MSI using VBScript.
  • Resolving Registry, dll’s, ocx’s ODBC Conflicts and User Profile Issues.
  • Used App-Dna to test compatibility of package on different platforms.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution.

Environment: Admin Studio 10.0, AAMEE 3.0, App-Dna, VMware 7.0, SCCM 2007, VB Script, Procmon, Windows 7, XP.

Confidential, Irvine, CA

Application Packager

Responsibilities:

  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 9.5.
  • Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Install Shield Admin Studio 9.5.
  • Creation of Best Practices for the application scripting process.
  • Created transforms (.MST) with Tuner and Developer to run alongside the original vendor Windows Installer setup package (.MSI) during deployment to add data and to allow future patching and updating.
  • Working with team and managed difficult packages.
  • Edit and customize the packages with Install Shield Editor 2009.
  • Working with Windows Registry, File System, Services, Devices, Security.
  • Working with HP client automation infrastructure.
  • Deploying packages with Altiris Application Deployment.
  • Build and Deploy Windows 7 images and migrated from WindowsXP to Windows7
  • Creating Collections, Packages and Advertisements on SCCM 2007 to deploy MSI Packages and Application Patches.
  • Created Custom Actions that add additional functionality to an MSI using VB Script.
  • Resolving Registry, dll’s, ocx’s ODBC Conflicts and user profile issues.
  • Interacting with client and end users to facilitate environment for User Acceptance Test.
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution

Environment: Admin Studio 9.5, VMware 6.5, SCCM 2007, Altiris, Mist, VB Script, Auto It, PSEXEC, Windows 7, XP.

Confidential, Charlotte, North Carolina

Application Packager

Responsibilities:

  • Created Windows Installer packages (.MSI) and Patches using Install shield Admin Studio 9.5
  • Experience on managing the architecture of App-V4.6 and maintaining the Virtual Application Servers.
  • Build and Deploy Windows 7 images using MDT 2010 over 1600 users.
  • Creating Collections, Packages and Advertisements on SCCM 2007 to deploy MSI Packages and Application Patches.
  • Created Custom Actions that add additional functionality to an MSI using VB Script.
  • Test applications compatibility using Application Compatibility Tool Kit(ACT) 5.5.
  • Working with HP client automation infrastructure.
  • Generate Custom Reports on Hardware and Software Inventory, Package Deployment Status using SQL Queries.
  • Resolving Registry, dll’s, ocx’s ODBC Conflicts and user profile issues using Remote Desktop and Dameware remote tools
  • As a level III support, resolved Problem Tickets raised by End Users
  • Provided Weekend support for production and deploying Emergency Patches and Applications.
  • GPO, Domain and Local User accounts, Cross domain authentications are managed through Active Directory.
  • Performing Quality Analysis using QA Checklist and tested the MSI packages on Lockdown Environment.

Environment: App-V4.6, Install shield Admin Studio 9.5,ActiveDirectory, SCCM 2007, Active Directory, Install Rite 2.5, Windows Vista,7,XP, 2003.2000,2000 server, NT, Citrix.

Confidential, Dallas, Texas

Application Packager

Responsibilities:

  • Most of the project role on SCCM Configuration to maintain the tasks of Site Configuration, Computer Management, OS Deploy, MDT Integration, and Collections
  • Experience on deploying application through Application virtualization solution and streaming (APP-V)
  • Created and setup a fresh MDT Installation, Set PXE Service Points, and Setting the Site Boundaries
  • Creating Collections, add Client Packages
  • Adding Boot Images, OS Images, Driver Packages and Advertise Task Sequence
  • Experience with MDT Integration, Add Build and Capture Computer
  • Created SCCM Packages and push them to the Test Workstations for SCCM Test
  • Creating Windows Installer setup packages (.MSI) using Wise Packaging Studio 7.0
  • Used Wise Package Studio Setup Capture tool to take the snapshot of the pre-install and post-install and capture the changes
  • Working on Various applications to build MSI packages and created Transforms (MST) according to the package requirement
  • Edit and customize the packages with Wise Windows Installer Editor
  • Created custom actions using VB script to make the application work with their roaming profiles specially for Citrix environment
  • Used VBScript, Windows Scripting for Custom Actions to meet company Standards
  • Created MSI packages for Lock down Environments
  • Used third-party software tool like Filemon, Regmon to track registry or file system changes and to fix package installation errors
  • Deploying packages with Altiris Application Deployment
  • Import the packages to Altiris server and create a collection if necessary
  • Used VMware Infrastructure Client 2.5 for workstation builds
  • Interacting with client and end users to facilitate environment for User Acceptance Test
  • Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution

Environment: Wise Package Studio 7.0, SCCM 2007, App-V, VB Script, Wise Script, VMware Infrastructure Client 2.5, Windows NT\2000\XP\Vista.

Confidential

Application Packager

Responsibilities:

  • Worked on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Install Shield Admin Studio 5.5. Providing Quality Assurance to ensure 100% error free applications to the customer.
  • Creation of Best Practices for the application scripting process.
  • Created transforms (.MST) with Tuner and Developer to run alongside the original vendor Windows Installer setup package (.MSI) during deployment to add data and to allow future patching and updating.
  • Track and report the work progress and monitor the day to day works in terms of Quality analysis. Involve in problems solving and customer interactions. Involve in standards review, technical training.
  • Produce VB Script Custom Actions that add additional functionality to the Windows Installer setup package.
  • Worked on Conflict Resolution to resolve dll hell.
  • Also Scripted Applications using SMS Installer for Windows NT.
  • Worked with the end users to troubleshot problems with the packaged applications

Environment: Install Shield 10.0, Install Shield Admin Studio5.5, RegMon, FileMon, Picture Taker, Install Rite 2.5, Windows XP, 2000,2000 server, NT.

Confidential

Application Packager

Responsibilities:

  • Worked with Wise Package Studio to repackage, build the application packages for XP and Vista
  • Created MST by providing MSI and put them in a script (.wse) and build wrapper (.exe) as a final out put
  • Created workstation build records using VMware and we build the packages on VMware
  • Certify the software for the packaging requests using Pfizer Verification Component
  • Created SMS Packages and push to Test Workstations for SMS Test
  • Testing packages in different windows systems by using VMware
  • We support all Pfizer vendors worldwide and work with production issues
  • Test and certify multiple packaged applications
  • Developed Application Packages in Citrix environment and deployed to the Citrix Servers
  • Used Windows Script, Wise Script, VB Script for Custom actions
  • Used HP Open View Service Center for Packaging Moves, and Requests
  • Used Internal tool DMS AMC for submit requests, managing applications, look for applications, update and edit packaging requests
  • Analyzed and customized (packaged) multiple applications
  • Edited Tables, Created Components, and Created MSI’s in Wise for Windows Installer

Environment: Wise Package Studio, VMware 6, SMS, VB Script and Wise Script

Confidential

Application Packager

Responsibilities:

  • Co-ordination with application owners and requirement collection
  • Technical review: Initial Review of the application packages to build the appropriate solution on XP Platform
  • Used Admin Studio to repackage, build the application packages
  • Building the package as per customer specification and testing in lab environment
  • Creation of transforms, Scripts as per the request for hardware related packages
  • Responsible for Package Integration Testing (PIT) Process before Package Validation
  • Working with team and managed difficult packages
  • Experience as technical lead application packaging for USA Offshore Project
  • Assisting the customer for validation and testing the packages
  • Experience with BladeLogic (Agents, Remote Administration using Shell Commands, Configuration Management, Compliance Management)
  • Experience with adding roles and users to BladeLogic, Deploying Unix and Windows Software using BladeLogic
  • Adding Multiple Servers to the Configuration Manger, Creating Component Templates
  • Issue Investigation and Resolution for ongoing issues
  • Working on Service Tickets for Package Issues and Production Issues
  • Rectifying the issues by making effective use of Debugging tool like Filemon and Regmon to find files and registry keys that need modified rights to be added to the application package so that the application will function properly for the users
Environment: AdminStudio 7.5, BladeLogic 7.x, Windows XP, NT, 2003, File Mon, and Reg Mon

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