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It helpdesk Resume

Lynchburg, VA

SUMMARY:

  • Support Specialist with 11+ Years of Desktop Support/Help Desk Experience.
  • A track record of efficiency, excellent customer service, wide variety of computer knowledge, and an eagerness to expand horizons by learning new technologies and skills.
  • Experience in providing remote desktop support for an enterprise global end user environment.
  • Provide a wide variety of Desktop hardware and software troubleshooting.

TECHNICAL SKILLS:

  • Excellent interpersonal communication skills.
  • Ability to troubleshoot hardware and software issues effectively and efficiently.
  • Ability to swiftly learn new skills and adapt to process changes.

PROFESSIONAL EXPERIENCE:

IT Helpdesk

Confidential, Lynchburg, VA

Responsibilities:

  • Troubleshoot hardware, software and network related problems via phone, remote access, and desk - side support
  • Provided support with resetting passwords.
  • Strong Troubleshooting, Configuration experience.

Helpdesk Support

Confidential, Lynchburg, VA

Responsibilities:

  • Provided functional and technical tier 1 & 2 support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Maintained call tracking and knowledge database.
  • Supported with resetting passwords.
  • Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
  • Provided informal training and guidance to customers.
  • Monitored enterprise for any issues.

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