ITÂ Helpdesk Resume Lynchburg, VA - Hire IT People

SUMMARY:

Support Specialist with 11+ Years of Desktop Support/Help Desk Experience.
A track record of efficiency, excellent customer service, wide variety of computer knowledge, and an eagerness to expand horizons by learning new technologies and skills.
Experience in providing remote desktop support for an enterprise global end user environment.
Provide a wide variety of Desktop hardware and software troubleshooting.

TECHNICAL SKILLS:

Excellent interpersonal communication skills.
Ability to troubleshoot hardware and software issues effectively and efficiently.
Ability to swiftly learn new skills and adapt to process changes.

PROFESSIONAL EXPERIENCE:

IT Helpdesk

Confidential, Lynchburg, VA

Responsibilities:

Troubleshoot hardware, software and network related problems via phone, remote access, and desk - side support
Provided support with resetting passwords.
Strong Troubleshooting, Configuration experience.

Helpdesk Support

Confidential, Lynchburg, VA

Responsibilities:

Provided functional and technical tier 1 & 2 support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
Maintained call tracking and knowledge database.
Supported with resetting passwords.
Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
Provided informal training and guidance to customers.
Monitored enterprise for any issues.