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Help Desk Technician Resume

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Edison, NJ

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SUMMARY:

  • Install and configure hardware/software, troubleshoot PCs, laptops, printers, tablets, and mobile devices.
  • Install operating systems including Microsoft Windows Operating systems, XP, Vista, 7, 8, 8.1, and 10
  • Configure and troubleshoot networking devices, infrastructure, protocols, and applications, both wired and wireless.
  • Analyze and determine security issues to computer systems, both internally and externally.
  • Excellent analytical and problem solving skills
  • Excellent Oral/Written Communication
  • Team Player
  • Excellent customer service skills
  • Quick Learner
  • Well organized and punctual
  • Adaptive to changes
  • Highly studious
  • Technically proficient, solutions - oriented, skilled and experienced IT Technician seeks entry-level position in the IT field supporting company and/or organization.

TECHNICAL SKILLS:

Systems: Microsoft Windows XP, Vista, 7, 8, 8.1, and 10 Operating Systems

Hardware: PCs, laptops, tablets, printers, mobile devices, networking devices, infrastructure and protocols, wired and wireless, firewalls, routers, other security hardware/software.

Software: MS Word, Excel, Access, and PowerPoint 2013

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Technician, Edison, NJ

Responsibilities:

  • Installation of hardware and software systems.
  • Maintenance and repairing/troubleshooting of PCs, laptops, printers, and mobile devices.
  • Working with Ethernet wired and wireless network configurations.
  • Securing computers and infrastructure from attacks and malicious usage.

Confidential

Office Administrator

Responsibilities:

  • On-Center Projects that include creating Business meeting power points and talking to new enrollees

Confidential

Intern, Hazleton, PA

Responsibilities:

  • Answering phone calls; supplied working information to clients; entered clients information; assist with the application process

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