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Emergency Communications Technician Iii Resume

Arlington, VA

SUMMARY:

  • 7 years of experience as an emergency communications specialist
  • Knowledge of Arlington County and surrounding area geography
  • Strong ability to use computer aided dispatch (CAD), digital phone system(VESTA), Motorola radio system, and Open Fox system
  • Exceptional ability to speak clearly and concisely in a well - modulated voice and to use good diction
  • Ability to speak and comprehend the phonetic alphabet and ten codes
  • In-depth ability to think and act quickly and calmly, and accurately in an emergency and under stress
  • Familiar with FCC rules and regulations
  • Able to type 45 wpm
  • Works well independently as well as a proactive team player

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Emergency Communications Technician III

Responsibilities:

  • Receive and prioritize calls and complaints from the public concerning crimes, fires, and emergencies; question the caller to determine the nature of the problem
  • Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available
  • Broadcast orders to police and other emergency units in the vicinity to investigate complaints and relay instructions or questions from other units
  • Determine type and nature of personnel and equipment needed
  • Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units
  • Relay general information to public and refer callers to proper offices
  • Perform follow-up on dispatches
  • Perform historical data and background searches in order to safeguard the responding emergency personnel and citizens
  • Perform call taker duties consisting of receiving detailed information from citizens requesting police or other emergency service, entering this information into CAD system, processing this information, and giving any applicable instructions to citizen
  • Use wide variety of resource materials to emergency personnel
  • Perform computer record searches; check warrant status on field detainees and in custody suspects; confirm and abstract warrant information and provide information to other agencies and field officers
  • Respond to information request; receive verbal and written request for information; determine location of information and whether information may be provided to requestor
  • Receive 911 telephone calls; ask questions to solicit information regarding first aid and other actions to take until emergency response personnel arrive; determine priority of response call, emergency response agency and which unit to dispatch
  • Perform all teletype task while adhering to NCIC/VCIN rules and regulations
  • Responsible for location and well-being of all in-service and detailed public service units

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