IT Helpdesk Technician/Student Assistant Resume La Plata, MD - Hire IT People

TECHNICAL SKILLS:

Desktop & Mobile Operating systems: MS Windows 7, 8, 10, & Server 2012 R2 Linux Fedora, Ubuntu, Kali, & Mint, Android, Apple iOS.

Software Applications: Microsoft Word, Excel, PowerPoint, Access, Project, Novell iManager, Novell GroupWise, Novell ZENworks Control Center, Microsoft Outlook, Skype for Business, Helpdesk Ticketing Systems Kayako, ServiceNow, Adobe Dreamweaver & Animate CC, Internet Explorer, Chrome, Firefox, Safari, Active Directory.

Programming Languages: C, Raptor, Alice, Python.

Networking: LAN, WAN, VPN, VMWare.

Cloud Computing: Microsoft OneDrive, and SharePoint, Google Drive, Dropbox, iCloud drive.

WORK EXPERIENCE:

Confidential, La Plata, MD

IT Helpdesk Technician/Student Assistant

Responsibilities:

Provide helpdesk support services to students, faculty and staff in need of assistance with general computing, network and internet issues.
Provide hardware, software, printer and user account support in person, via telephone or email.
Configure and image operating systems on new computers as well as upgrade existing PC workstations.
Reset Active Directory user passwords
Relocate existing computer and telephonic equipment for faculty and staff as required.
Configure computer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards.
Assist the AV/DL department as needed in providing audiovisual support with video teleconferencing (VTC), PolyCom and Smart Podium systems to college functions including classroom support, conference room support and faculty support.
Participate in various projects as requested.

Confidential, La Plata, MD

Cybersecurity Lab Co - Op Student

Responsibilities:

Assisted students with computer-related questions.
Assisted the Professor with building, configuring, implementing and troubleshooting a Windows Server Update Services (WSUS) Server.
Prepared the physical topology for the lab.
Configured and updated group policies on client computers.
Inventoried and documented all lab equipment.
Independently researched new software needed to better secure lab equipment including but not limited to computers, routers and switches.

Confidential, Washington DC

Custodian/Sales Associate

Responsibilities:

Maintain constant presence on the sales floor to address customer needs.
Assist customers in making an informed decision regarding their computer and general electronic purchases by recommending appropriate items and direct or lead them to available selections.
Responsible for assembling various indoor and outdoor furniture.
Assist in stocking the shelves and merchandise inventory.
Process sales transactions and perform general housekeeping duties.

Confidential

Volunteer

Responsibilities:

Logged books into and out of the library’s database
Assisted library patrons with locating books and sales transactions.
Organized books on the shelves.

Confidential

Tier I Help Desk Technician

Responsibilities:

Provide helpdesk support services to end users, and staff at the EEOC. For those in need of assistance with general computing, network and internet issues.
Asset with migration projects, including Novell to Outlook, as well PC migration.
Asset with Tier II, Tier III tasks.
Used the Active Directory Database for management of user objects
Used eDirectory Database for the management of user accounts.
Provide Desktop Support services for walk-in, and call-in users.
Image and configure workstation
Deployment, and setting up end users workstations in accordance with regulations in place
Work in a team environment with other technicians to resolve issues, sharing and collaborating idea to accomplish the desired goal.

We provide IT Staff Augmentation Services!

It Helpdesk Technician/student Assistant Resume

La Plata, MD

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