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It Helpdesk Technician/student Assistant Resume

La Plata, MD


Desktop & Mobile Operating systems: MS Windows 7, 8, 10, & Server 2012 R2 Linux Fedora, Ubuntu, Kali, & Mint, Android, Apple iOS.

Software Applications: Microsoft Word, Excel, PowerPoint, Access, Project, Novell iManager, Novell GroupWise, Novell ZENworks Control Center, Microsoft Outlook, Skype for Business, Helpdesk Ticketing Systems Kayako, ServiceNow, Adobe Dreamweaver & Animate CC, Internet Explorer, Chrome, Firefox, Safari, Active Directory.

Programming Languages: C, Raptor, Alice, Python.

Networking: LAN, WAN, VPN, VMWare.

Cloud Computing: Microsoft OneDrive, and SharePoint, Google Drive, Dropbox, iCloud drive.


Confidential, La Plata, MD

IT Helpdesk Technician/Student Assistant


  • Provide helpdesk support services to students, faculty and staff in need of assistance with general computing, network and internet issues.
  • Provide hardware, software, printer and user account support in person, via telephone or email.
  • Configure and image operating systems on new computers as well as upgrade existing PC workstations.
  • Reset Active Directory user passwords
  • Relocate existing computer and telephonic equipment for faculty and staff as required.
  • Configure computer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards.
  • Assist the AV/DL department as needed in providing audiovisual support with video teleconferencing (VTC), PolyCom and Smart Podium systems to college functions including classroom support, conference room support and faculty support.
  • Participate in various projects as requested.

Confidential, La Plata, MD

Cybersecurity Lab Co - Op Student


  • Assisted students with computer-related questions.
  • Assisted the Professor with building, configuring, implementing and troubleshooting a Windows Server Update Services (WSUS) Server.
  • Prepared the physical topology for the lab.
  • Configured and updated group policies on client computers.
  • Inventoried and documented all lab equipment.
  • Independently researched new software needed to better secure lab equipment including but not limited to computers, routers and switches.

Confidential, Washington DC

Custodian/Sales Associate


  • Maintain constant presence on the sales floor to address customer needs.
  • Assist customers in making an informed decision regarding their computer and general electronic purchases by recommending appropriate items and direct or lead them to available selections.
  • Responsible for assembling various indoor and outdoor furniture.
  • Assist in stocking the shelves and merchandise inventory.
  • Process sales transactions and perform general housekeeping duties.




  • Logged books into and out of the library’s database
  • Assisted library patrons with locating books and sales transactions.
  • Organized books on the shelves.


Tier I Help Desk Technician


  • Provide helpdesk support services to end users, and staff at the EEOC. For those in need of assistance with general computing, network and internet issues.
  • Asset with migration projects, including Novell to Outlook, as well PC migration.
  • Asset with Tier II, Tier III tasks.
  • Used the Active Directory Database for management of user objects
  • Used eDirectory Database for the management of user accounts.
  • Provide Desktop Support services for walk-in, and call-in users.
  • Image and configure workstation
  • Deployment, and setting up end users workstations in accordance with regulations in place
  • Work in a team environment with other technicians to resolve issues, sharing and collaborating idea to accomplish the desired goal.

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