PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Transportation Supervisor

Responsibilities:

• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Direct activities related to dispatching, routing, or tracking of transportation railroad vehicles
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Direct staff performing repairs and maintenance to equipment, vehicles, or facilities.
• Develop criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs

Confidential, Baltimore, MD

Field Service Technician

Responsibilities:

• Test, maintain, and monitor computers and computer programs and systems, including coordinating the installation of computer programs and systems.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Document network support activities.
• Troubleshoot, installation, configuration and support Dell, HP, lenovo, Mac PC’s and laptops.
• Troubleshoot network or connectivity problems for users or user groups
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Install or repair network devices and cables.
• Install PC and Peripherals and ensure everything is connected and working properly.
• Placed orders of desktop, laptops, keyboards, CPU, mouse, printers.

Confidential, Lithium Heights, MD

Help Desk Technician

Responsibilities:

• Protect the security of medical records to ensure confidentiality is maintained.
• Troubleshoot, installation, configuration and support Dell, HP, lenovo, Mac PC’s and laptops.
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities
• Read Technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Review records for completeness and accuracy while staying within compliance with regulations
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Modify and customize commercial programs for internal needs

Confidential, Baltimore, MD

Police Communications Operator

Responsibilities:

• Successfully operates a police radio while using appropriate radio jargon and police codes to provide a life - line to state law enforcement officers and state-wide radio base stations
• Provides communication to telephone/radio base stations
• Maintains the telephone/radio recording system, all alarm boards and other computerized systems
• Coordinates with surrounding law enforcement agencies, various other state/federal agencies and UWF departments to send and receive pertinent information
• Operates radio, telephone, and computer terminal equipment, and properly dispatch emergency units under extreme pressure
• Exercises sound judgment in making priority decisions
• Maintains police records containing confidential and non-confidential information; while remaining compliant with federal and state regulations on the handling of sensitive and non-sensitive information
• Documents facts accurately, legibly and completely while under the pressure of multiple simultaneous emergency call situations
• Communicates with the public and quickly identify the emergency dispatch needs
• Effectively read maps, grids and written instructions to provide necessary information
• Understands, interprets and processes radio traffic and telephone calls despite considerable background noise, static and interference
• Works conjointly with law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations
• Receives and evaluates calls from the public requesting police assistance for emergency and non-emergency assistance
• Monitors police scanner and mutual aid frequency for receiving and evaluating calls from local law enforcement and emergency-response agencies
• Communicates with and represent the organization to customers, the public, the local government, and other external sources either in person, in writing, by telephone or via e-mail
• Uses computers and computer systems (CAD/RMS, Meters, NCIC, System K, Microsoft Office Suite, Miles, NLETS and Warrant File System/Interact) to program, write software, set up functions, enter data, and process information.
• Enters, transcribes, records, stores, and maintains information in written or Electronic CAD system.
• Analyzes information and evaluates results to choose the best resolution

Confidential, Landover, MD

Battery, Light Service and Tow Truck Operator

Responsibilities:

• Sell, install, test and perform battery warranty services according to company established guidelines and quality control procedures.
• Provide Emergency mechanical assistance to team members and customers, primarily in areas of advanced electrical system diagnosis
• Obey traffic laws and follow established traffic and transportation procedures when handling a vehicle.
• Verify the contents of inventory loads against shipping logs
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
• Immediately report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.
• Sell products from truck inventory and keep detailed records of sales
• Maintain detailed records, such as vehicle logs, records of cargo, and billing statements, in accordance with regulations.

Confidential, N ottingham, MD

Call Center/ Technical Support

Responsibilities:

• Consult with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Ensure that appropriate changes were made to resolve customers' problems.
• Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Escalate unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Perform remote tests to determine the causes of product malfunctions.
• Suggest and check alternate spellings, locations, or listing formats to customers lacking account details or complete account information.
• Promote and upsell company products, services, and savings plans when appropriate.