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Transportation Supervisor Resume

Baltimore, MD

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Transportation Supervisor

Responsibilities:

  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Direct activities related to dispatching, routing, or tracking of transportation railroad vehicles
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Direct staff performing repairs and maintenance to equipment, vehicles, or facilities.
  • Develop criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs

Confidential, Baltimore, MD

Field Service Technician

Responsibilities:

  • Test, maintain, and monitor computers and computer programs and systems, including coordinating the installation of computer programs and systems.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Troubleshoot, installation, configuration and support Dell, HP, lenovo, Mac PC’s and laptops.
  • Troubleshoot network or connectivity problems for users or user groups
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network devices and cables.
  • Install PC and Peripherals and ensure everything is connected and working properly.
  • Placed orders of desktop, laptops, keyboards, CPU, mouse, printers.

Confidential, Lithium Heights, MD

Help Desk Technician

Responsibilities:

  • Protect the security of medical records to ensure confidentiality is maintained.
  • Troubleshoot, installation, configuration and support Dell, HP, lenovo, Mac PC’s and laptops.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities
  • Read Technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Review records for completeness and accuracy while staying within compliance with regulations
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Modify and customize commercial programs for internal needs

Confidential, Baltimore, MD

Police Communications Operator

Responsibilities:

  • Successfully operates a police radio while using appropriate radio jargon and police codes to provide a life - line to state law enforcement officers and state-wide radio base stations
  • Provides communication to telephone/radio base stations
  • Maintains the telephone/radio recording system, all alarm boards and other computerized systems
  • Coordinates with surrounding law enforcement agencies, various other state/federal agencies and UWF departments to send and receive pertinent information
  • Operates radio, telephone, and computer terminal equipment, and properly dispatch emergency units under extreme pressure
  • Exercises sound judgment in making priority decisions
  • Maintains police records containing confidential and non-confidential information; while remaining compliant with federal and state regulations on the handling of sensitive and non-sensitive information
  • Documents facts accurately, legibly and completely while under the pressure of multiple simultaneous emergency call situations
  • Communicates with the public and quickly identify the emergency dispatch needs
  • Effectively read maps, grids and written instructions to provide necessary information
  • Understands, interprets and processes radio traffic and telephone calls despite considerable background noise, static and interference
  • Works conjointly with law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations
  • Receives and evaluates calls from the public requesting police assistance for emergency and non-emergency assistance
  • Monitors police scanner and mutual aid frequency for receiving and evaluating calls from local law enforcement and emergency-response agencies
  • Communicates with and represent the organization to customers, the public, the local government, and other external sources either in person, in writing, by telephone or via e-mail
  • Uses computers and computer systems (CAD/RMS, Meters, NCIC, System K, Microsoft Office Suite, Miles, NLETS and Warrant File System/Interact) to program, write software, set up functions, enter data, and process information.
  • Enters, transcribes, records, stores, and maintains information in written or Electronic CAD system.
  • Analyzes information and evaluates results to choose the best resolution

Confidential, Landover, MD

Battery, Light Service and Tow Truck Operator

Responsibilities:

  • Sell, install, test and perform battery warranty services according to company established guidelines and quality control procedures.
  • Provide Emergency mechanical assistance to team members and customers, primarily in areas of advanced electrical system diagnosis
  • Obey traffic laws and follow established traffic and transportation procedures when handling a vehicle.
  • Verify the contents of inventory loads against shipping logs
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
  • Immediately report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.
  • Sell products from truck inventory and keep detailed records of sales
  • Maintain detailed records, such as vehicle logs, records of cargo, and billing statements, in accordance with regulations.

Confidential, N ottingham, MD

Call Center/ Technical Support

Responsibilities:

  • Consult with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Ensure that appropriate changes were made to resolve customers' problems.
  • Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Escalate unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Perform remote tests to determine the causes of product malfunctions.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking account details or complete account information.
  • Promote and upsell company products, services, and savings plans when appropriate.

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