Help Desk Technician Resume

SUMMARY:

Resourceful and diligent recent CompTIA A+ certified graduate with experience seeking work as an entry level Help Desk Technician that offers me a consistently positive atmosphere to learn and improve as well implement new technologies for the betterment of the organization.
Offering skills in technical support, software troubleshooting and installation along with some hands - on experience.
Keen eye on latest developments in technology and up to date with the current software and hardware knowledge to assist end-users efficiently.

TECHNICAL SKILLS:

Bilingual: Farsi (Native)/Persian/Pashto.
Strong software and hardware troubleshooting skills.
Excellent Customer Service abilities
Strong analytical skills with the ability to take and understand instructions.
Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) skills.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Technician

Monitored and triaged incoming support tickets, analyzed assigned and coordinated resolutions.
Provided Level 1 telephone and online support to existing clients.
Communicated technical issues and assisted in documentation and analysis of functional requirements and project goals.
Ability to install, operate, and maintain basic computer hardware and software such as Central Processing Units, memory, CD-ROMs, DVDs, monitors, and printers.
Assisted in computer network administration, added/managed computers and virtual machines (VMs) using Hyper-V and performed data backups.
Desktop troubleshooting and maintenance.
Telephone and VOIP support.
Hardware and software installations, repairs, and upgrades for Windows 7, 8, and 10.
Used Active Directory to reset passwords, changing employees’ permissions inside the network, adding and deleting users, and adding devices to the network.
Remote access users for external repair issues using TeamViewer, Remote Desktop Protocol and Remote Assistance.
Wipe and reimaging Windows OS as well as refreshing of Mac OS X (versions 10.6 to current).
Escalated helpdesk tickets for Tier 2-3 support.
Coordinated with team to ensure rapid response times and follow-up with customers.
Developed professional working relationship with customer to better understand business needs.
Skilled in interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance via telephone, email, walk-up and directly from management.
Continually updated personal knowledge of computing hardware operating systems and software.
Maintained confidentiality and discretion when working with passwords or sensitive materials.

Confidential

Part-time Foreign Language Instructor

Developed and manage all aspects of classroom operations including curriculum development and program implementation.
Developed and implement a variety of instructional strategies including tailored instruction to provide equity and excellence to students of all ability levels.
Designed and implement highly efficient units for curriculum, textbook, and classroom technology new to the school.
Designed and implement target language oral and written lessons using authentic
Managed and supervise academic progress and reporting of 50+ senior and junior military and civilian students.
Managed and supervise other teachers in developing and sharing curriculum strategies in on-going planning development and evaluation of curriculum.

Confidential

Curriculum Developer

Developed and generated objectives, speaking activities, and other materials in English for daily lessons in the target language.
Oversaw and supervised language-learning activities for each lesson including Oral Proficiency Interview (OPI) speaking tasks.
Assisted and carefully managed a team of 6 target language experts to ensure the quality of target language source material and to produce best quality lessons.
Maintained regular contact with Quality Manger and client to ensure all lessons follow curriculum requirements.

Afghan Culture Awareness Expert

Confidential, Fort Polk, LA

Provided cultural awareness and language training proficiency to the U.S. Military personnel deploying to Afghanistan on rotational basis.

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