Assistant Office Administrator Resume
Gibsonia, PA
TECHNICAL SKILLS:
Accounting Systems: Oracle, and Oracle HCM
HR/Payroll systems: ADP, SAP, PeopleSoft, Paycom, Humcap
Property Management systems: Fidelio, Opera, Fosse, MARSHA, Holidex
PROFESSIONAL EXPERIENCE:
Confidential - Gibsonia, PA
Assistant Office Administrator
Responsibilities:
- Daily reporting of club revenue
- Post payments (ie; checks, credit cards) to member accounts
- Enter club payables using Oracle HCM
- Enter monthly charges to member accounts
- Provide member assistance with account questions
- Ensure a smooth onboarding process for all new hires
- Provide GM guidance and administrative support in HR related employee issues
- Maintain a limited club aging report
- Assist with payroll
- Assist with month end and period end closing reports and audits
Confidential - Mercer, PA
Breakfast Attendant
Responsibilities:
- Cooking and setting out breakfast food items
- Keeping food items at proper temperatures and ensuring adequate food available based on guest volume and food handling guidelines
- Unpacking and stocking food items from food deliveries
- Cleaning and maintaining work areas in kitchen and dining room
- Ensuring guest satisfaction of their stay and breakfast experience.
Confidential - Grove City, PA
Accounts Payable Assistant
Responsibilities:
- Submitting Invoices and retrieving approvals for processing payments
- Reviewing batch reports for accuracy
- Coding invoices with vendor information
- Follow up with vendors on invoices and payments
Payroll Assistant
Responsibilities:
- Provided employee assistance with payroll questions
- Assisted with entering data such as timesheets, pay changes, and bonuses
- Reviewed payroll information for accuracy
Confidential - Dallas, TX
Quality Assurance & Compliance Manager
Responsibilities:
- A management position in our Reservations Department of 13 team members
- Reviewed daily recorded phone calls for consistency, accuracy and guest satisfaction
- Provided weekly training calls for low performing sales agents in order to increase reservation booking potential.
- Provided departmental training calls for upselling
- Attended weekly department meetings
- Provided reporting for weekly revenue meetings and worked closely with the revenue manager to ensure correct reporting
- Recruiting and interviewing for all open positions
- Answered reservation calls when volume dictated a need.
- Maintained personnel files for over 1,100 employees in over 34 locations across the country
- Recruited and interviewed for corporate office positions
- Served as a mediator for any personnel grievances or policy issues
- Ensured that all new corporate employees executive and non-executive level had accurate new hire paperwork and completed orientation with all new hires
- Managed open enrollment for all locations yearly
- Provided new hire and payroll training remotely for 32 properties
- Payroll management
- Also provided the President of the hospitality division with administrative support
Revenue Manager
Responsibilities:
- Maintained revenue management for 13 hotels
- Controlled inventory for the wholesaler rates
- Provided the sales managers with the available rates and inventory in order to book group and corporate business that would also meet our budget needs.
- Met weekly with each property manager to discuss revenue strategies
Confidential - Arlington, TX
Operations Manager
Responsibilities:
- A 125 room extended stay property in the Arlington Arts and Entertainment District.
- Managed 13 employees in total in all departments: Housekeeping, Front desk, & Maintenance.
- Managing hotel budget which includes:
- Ordering all supplies
- Processing invoices for payments monthly
- Controlling labor costs in all departments
- Maintaining company parts and standards of inventory
- Performing all human resources duties which includes:
- Recruiting, hiring and training of new employees
- Maintaining payroll and benefits
- Ensuring all documentation is current and accurate
- Maintain confidentiality of all employee information
Confidential - Ft. Worth, TX
Front Office Manager
Responsibilities:
- A 295 room airport property
- Achieved consistent guest satisfaction scores of top 10% in the company
- Maintained a staff of 11 employees consistently through recruiting, hiring and training
- Recognized for adapting training to the learning styles of employees
- Manage front office budget which includes:
- Coding invoices
- Ordering supplies
- Controlling labor costs
- Maintain room’s revenues at 11% above budget by controlling unnecessary labor and limiting amount of turnover in staff.
- Performed “Revenue Manager” duties, as needed
Confidential - Irving, TX
Front Office Supervisor
Responsibilities:
- A 506 room airport property
- Recognized for consistent service scores in our department
- Supervised 8 employees for both the AM and PM shifts
- Single point of contact for reservations and customer satisfaction for American Airline pilots and crews
- Created and administered front desk employees incentive program