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Assistant Office Administrator Resume

Gibsonia, PA

TECHNICAL SKILLS:

Accounting Systems: Oracle, and Oracle HCM

HR/Payroll systems: ADP, SAP, PeopleSoft, Paycom, Humcap

Property Management systems: Fidelio, Opera, Fosse, MARSHA, Holidex

PROFESSIONAL EXPERIENCE:

Confidential - Gibsonia, PA

Assistant Office Administrator

Responsibilities:

  • Daily reporting of club revenue
  • Post payments (ie; checks, credit cards) to member accounts
  • Enter club payables using Oracle HCM
  • Enter monthly charges to member accounts
  • Provide member assistance with account questions
  • Ensure a smooth onboarding process for all new hires
  • Provide GM guidance and administrative support in HR related employee issues
  • Maintain a limited club aging report
  • Assist with payroll
  • Assist with month end and period end closing reports and audits

Confidential - Mercer, PA

Breakfast Attendant

Responsibilities:

  • Cooking and setting out breakfast food items
  • Keeping food items at proper temperatures and ensuring adequate food available based on guest volume and food handling guidelines
  • Unpacking and stocking food items from food deliveries
  • Cleaning and maintaining work areas in kitchen and dining room
  • Ensuring guest satisfaction of their stay and breakfast experience.

Confidential - Grove City, PA

Accounts Payable Assistant

Responsibilities:

  • Submitting Invoices and retrieving approvals for processing payments
  • Reviewing batch reports for accuracy
  • Coding invoices with vendor information
  • Follow up with vendors on invoices and payments
Confidential - Dallas, TX

Payroll Assistant

Responsibilities:

  • Provided employee assistance with payroll questions
  • Assisted with entering data such as timesheets, pay changes, and bonuses
  • Reviewed payroll information for accuracy

Confidential - Dallas, TX

Quality Assurance & Compliance Manager

Responsibilities:

  • A management position in our Reservations Department of 13 team members
  • Reviewed daily recorded phone calls for consistency, accuracy and guest satisfaction
  • Provided weekly training calls for low performing sales agents in order to increase reservation booking potential.
  • Provided departmental training calls for upselling
  • Attended weekly department meetings
  • Provided reporting for weekly revenue meetings and worked closely with the revenue manager to ensure correct reporting
  • Recruiting and interviewing for all open positions
  • Answered reservation calls when volume dictated a need.
  • Maintained personnel files for over 1,100 employees in over 34 locations across the country
  • Recruited and interviewed for corporate office positions
  • Served as a mediator for any personnel grievances or policy issues
  • Ensured that all new corporate employees executive and non-executive level had accurate new hire paperwork and completed orientation with all new hires
  • Managed open enrollment for all locations yearly
  • Provided new hire and payroll training remotely for 32 properties
  • Payroll management
  • Also provided the President of the hospitality division with administrative support
Confidential - Arlington, TX

Revenue Manager

Responsibilities:

  • Maintained revenue management for 13 hotels
  • Controlled inventory for the wholesaler rates
  • Provided the sales managers with the available rates and inventory in order to book group and corporate business that would also meet our budget needs.
  • Met weekly with each property manager to discuss revenue strategies

Confidential - Arlington, TX

Operations Manager

Responsibilities:

  • A 125 room extended stay property in the Arlington Arts and Entertainment District.
  • Managed 13 employees in total in all departments: Housekeeping, Front desk, & Maintenance.
  • Managing hotel budget which includes:
  • Ordering all supplies
  • Processing invoices for payments monthly
  • Controlling labor costs in all departments
  • Maintaining company parts and standards of inventory
  • Performing all human resources duties which includes:
  • Recruiting, hiring and training of new employees
  • Maintaining payroll and benefits
  • Ensuring all documentation is current and accurate
  • Maintain confidentiality of all employee information

Confidential - Ft. Worth, TX

Front Office Manager

Responsibilities:

  • A 295 room airport property
  • Achieved consistent guest satisfaction scores of top 10% in the company
  • Maintained a staff of 11 employees consistently through recruiting, hiring and training
  • Recognized for adapting training to the learning styles of employees
  • Manage front office budget which includes:
  • Coding invoices
  • Ordering supplies
  • Controlling labor costs
  • Maintain room’s revenues at 11% above budget by controlling unnecessary labor and limiting amount of turnover in staff.
  • Performed “Revenue Manager” duties, as needed

Confidential - Irving, TX

Front Office Supervisor

Responsibilities:

  • A 506 room airport property
  • Recognized for consistent service scores in our department
  • Supervised 8 employees for both the AM and PM shifts
  • Single point of contact for reservations and customer satisfaction for American Airline pilots and crews
  • Created and administered front desk employees incentive program

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