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Student Aide/ Support Technician Resume

Hawthorne, NJ

TECHNICAL SKILLS:

Programming Languages: Python, and C

Data Analytic Tools: Java GUI, Splunk

Forensic Tools: Access Data FTK, Blacklight, Maltego

Languages: Fluent in Portuguese, and English

PROFESSIONAL EXPERIENCE:

Confidential, Hawthorne, NJ

Intern

Responsibilities:

  • Reviewed customer data for over 500 of their customers to manually enter service contract data to Salesforce
  • Reviewed the product description for STEALTHbits services to understand their products, and tailor my service to fit the company’s requirements
  • Cleaned up the Service Contract data in SalesforceCRM

Confidential, New York, NY

Student Aide/ Support Technicia n

Responsibilities:

  • Deal with basic printer issues involving the printer itself, and connecting to a printer on the network from Pace Endpoint
  • Responsible for simple tasks such as projector connections, Video Conference Set - Ups, and responding to help desk tickets
  • Writes help desk tickets to report technological related issues to IT Services for Seidenbergs

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