We provide IT Staff Augmentation Services!

Customer Support Analyst Resume

MD

SUMMARY:

  • Mid - Level experience in Performance Testing. Strong Background in Manual Testing, QTP, HP ALM Quality Center, Database, Java, Selenium, Loadrunner, JIRA, UNIX, Jmeter, Jenkins, SoapUI & XML, Experience in Agile/Scrum methodologies. Excellent team player, Adaptive and Results Oriented.
  • Loadrunner trained professional with over 4 years of experience in Performance Testing, Software Testing, Requirement Gathering, Estimation, Test Planning & Preparation, Execution and Reporting (Non-Functional Testing)
  • Gained in-depth domain expertise in Web Applications for E- Confidential, Ecommerce, Confidential, and Human Resource Management
  • Expertise in Result Analysis and Streamlining
  • An effective communicator with exceptional analytical and technical skills with the ability to relate to people at any level of business and management
  • Strong communication, presentation & problem-solving skills with proven success in receiving several s for exceptional performance
  • Designed test performance plans as required by customer for providing necessary support and ensured that development process was carried in accordance to strategy.
  • Developed automated tests and measured and validated performance of system against requirement and maintained automated tests environments and scripts for performance tests.
  • Implemented performance test plans and documented process, analyzed data for system change.
  • Involved throughout the Software Testing process involving creation of test cases/ scenarios, and ensuring smooth test execution.
  • Involved throughout the assignment/ project lifecycle, ensuring all parameters, timelines and performance benchmarks are met.
  • Documenting, tracking, and communicating bugs, enhancements, analysis, and unresolved problems.
  • Accountable for full end-to-end process for the user acceptance testing phases of the project, executing testing and working within deadlines
  • Providing scope, resource and time estimates for projects presented to QA for testing and analysis as well as furnishing regular project status reports to the seniors.

TECHNICAL SKILLS:

Operating System: WindowsXP,2008,2010, UNIX/ LINUX

RDBMS: Oracle 8i, Oracle 10g, SQL Server 2000, MySQL

Automation Tools: QTP, Selenium IDE, Selenium Web driver (Eclipse/Maven)

Performance Tools: LoadRunner, JMeter

Management Tools: JIRA, HP ALM Quality Center

Programming Skills: JAVA, VB Scripting, HTML/CSS, SQL

Other Tools: MS office, Google Docs

PROFESSIONAL EXPERIENCE:

Confidential

QA Software Tester

Responsibilities:

This is a web based application that accept client request, list search results, process payment, payment modification and Cancellation to existing Reservation. Users who wish to Travel within the fifty states may reserve their flight operated by any airline among all available airports thru the portal. Supported by a well-designed Database. All available flights information is integrated together and can be accessed easily through a single point. A friendly user interface is provided so that the various combinations of search criteria can be fetched from the user and generate corresponding Database Search results.

Technology Used: Java, J2EE, LINUX, Oracle Database, XML

Confidential

Software Tester

Responsibilities:

It is a web based application that accept client orders, list search results, process payment, payment modification and Cancellation to existing orders. Users who wish to purchase/buy Apparel within the united states may order thru the portal. Supported by a well-designed Database. All available apparel orders information is integrated together and can be accessed easily through a single point. A friendly user interface is provided so that the various combinations of search criteria can be fetched from the user and generate corresponding Database search results for any preferred Gear for any season.

Technology Used: Java, J2EE, LINUX, Oracle Database, XML

Confidential

Software Tester

Responsibilities:

The Portal is a web application used by students to access Confidential material, Tutorials, Videos and Quizzes. The portal has an integrated Database that’s edited and updated on Daily bases by a Software Development team. This portal is accessible to Students who have been given full access after they have completed class registration. Instructors post studying materials and videos on a regular basis. The portal is very user friendly and accessible on the internet.

Technology Used: PHP, MySQL, Linux, CSS, HTML, XML

Confidential

Software Tester

Responsibilities:

HRM is a web application used by the company to enter employee’s rmation. My Info Module provides the employees of the company to Add, edit, Delete rmation. Photographs, Immigration information, al s etc.

Confidential,MD

Customer Support Analyst

Responsibilities:
  • Provided accurate answers to customer inquiries using knowledge of Micros products and services, productivity tools, and internal resources to ensure customer satisfaction and retention, via phone call, voicemail, or email
  • Troubleshooting, analyzing and resolving technical issues reported by users within Micros applications by developing and applying the appropriate resolution.
  • Identified root cause to isolate customer problem or resolve to intermediate issues that occur in a constantly changing technical environments by educating customer on products and services
  • Documented thoroughly the process and method used to diagnose and resolve customer issues
  • Provided support to an average of 30 to 40 users daily

Hire Now