Help Desk Technician Resume Washington, DC - Hire IT People

SUMMARY:

To utilize my technical and operational skills to achieve professional growth while being resourceful, innovative and successful. To obtain a dynamic, challenging opportunity with a growing organization that can use my creativity and knowledge for the ultimate benefit of the company.

SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
CompTIA Network+ Certification (2011 - 2014)
CompTIA A+ Certification (2013-2016) iOS
Linux
Windows 7/8/10
Cisco AnyConnect Secure Mobility Client
IBM Rational Host On-Demand
Active Directory
System Center Configuration Manager
Remedy Ticketing System

WORK EXPERIENCE:

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

Responds to inquiries in person, email and via telephone concerning systems and network operations
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and correcting problems.
Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem - solving skills and patience in dealing with frustrated users.
Close 85% of incident tickets on the first contact without escalating.
Create and detail trouble tickets using ticketing system, escalating to appropriate team when necessary.

Confidential, Capitol Heights, MD

Billing and Operations Associate

Responsibilities:

Created accurate and timely invoices by reviewing reports, pricing, and reconciliation of job cost data.
Compiled purchase orders and verifies pricing accuracy; researches and adjusts invoice discrepancies.
Reviewed job cost data before and after billing to ensure all revenue is captured correctly. Investigated job cost margin discrepancies and escalates if unable to resolve.
Ensured all products are invoiced within correct pricing guidelines and with all applicable discounts.
Handled all install billing, auditing, and reconciliation.
Served as liaison to various state agencies to manage all permits, licenses, and compliance issues. Performed all subcontract background checks and set up including license verification and system set up.
Managed inventory of all IT equipment including troubleshooting 75 printers on a quarterly basis.

Confidential, Jessup, MD

Desktop Deployment Technician

Responsibilities:

Configure and set up new computers and software systems in preparation for new employees
Collaborate with other IT Teams to ensure the network access was available for remote associates during difficult times and inclement weather.
Verified and establish employee’s computer information including resetting and configuring start up passwords and user IDs.
Executed scripts to join desktop computers to help employees navigate through systems simultaneously.

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Help Desk Technician Resume

Washington, DC

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