Patch Management Specialist/Sr. Help desk Resume

SUMMARY:

Seeking to transition into the Information Assurance/Cyber Security position that would allow me to utilize my technical and writing skills as well as allow me the opportunity for growth and training.
Proficient in Metasploit, Wireshark, OpenVAS, NMAP, John the Ripper, MS Office 2007, 2010, 2013, to include MS Project and MS Visio
Understand Binary and Hexadecimal
Five years of experience in the technology field.
Eight plus years veteran earning several superior performance awards in academic, tactical, and technical capacities.
Provided training for soldiers, supervised and mentored young Soldiers that resulted in outstanding results.
Systems: Windows 2000/XP/2K3/2K 7/7/8.0/8.1/10
Active Directory knowledge involves installing and configuring, role settings, account creations, setting group policies, and also included is print management.

PROFESSIONAL EXPERIENCE:

Patch Management Specialist/Sr. Help desk

Confidential

Responsibilities:

Using Nessus to scan for vulnerabilities to verify is system are in compliance
Determine need for and deploy patches for operating system and application software to Network Enterprise Center ( Confidential ) managed systems.
Deploy standardized software updates and Confidential Golden Master ( Confidential ) packages throughout the enterprise.
Managed software distribution projects including Microsoft Security upgrades and standard desktop software.
Responsible for assessing and distributing Microsoft Monthly Patches.
Installing and troubleshooting a variety of software packages in a Windows environment
Assisting users with account setup, data backups, and general usage of desktop and laptop PC's.
Computer life - cycle replacements utilizing WIN Image.
Working with Helpdesk Ticketing systems, Excel spreadsheets, and various databases.
Maintaining systems to meet or exceed client security requirements.

Remote Desktop System Analyst

Confidential

Responsibilities:

Responsible for second level phone and desk side break fix support, software installs, new customer setups, customer training and preventative maintenance in a large enterprise Windows network.
Responsible for troubleshooting, and restoring network connectivity for e-mail, fileservers, printers, desktop workstations, laptops, and other IT infrastructure components.
Be cognizant of a specific region's network and subsystems to include: configuration, bridges, routers, LAN switches, and other network components.
Monitor performance and troubleshoot as required.
Must be able to coordinate multiple activities simultaneously and respond effectively to a wide range of business technology needs.
Work closely with other Tiers and personnel in resolving customers' requests.
Update Remedy trouble tickets and system documentation, facilitate on-site troubleshooting, and provide limited system training.