PROFESSIONAL SUMMARY:

• Over twenty five years of experience in training, business and education.
• Expert on all standard Microsoft Office applications, including Microsoft Office 2010, 2013 and Office 365 and taught them to all levels of government employees at several agencies.
• Designed and created instructor - led courseware including participant guides, user guides, instructor guides, job aids, reference manuals, quick reference guides, online tools, and technology-driven courseware.
• Worked closely with clients and SMEs
• Conducted needs analysis, developed instructional methodologies, created standards and templates, and produced all materials.
• Effective in streamlining process operations and improving productivity.
• Maintained schedules and ensured timely delivery of products while overseeing development efforts of technical and administrative staff.
• Engaging training style resulting in participants successfully completing courses and providing excellent feedback.
• Customer focused work ethic resulting in past clients requesting participation.
• Authorized to work in the US for any employer

TECHNICAL SKILLS:

• MICROSOFT OFFICE
• MS OFFICE
• SECURITY
• MICROSOFT SHAREPOINT

PROFESSIONAL EXPERIENCE:

IT Trainer/Instructional Designer

Confidential, Reston, VA

Responsibilities:

• As part of the Confidential Support team for the Centers for Medicare and Medicaid (CMS) Eligibility Support, provided training and support to the management team and all PMO staff. Conducted informal one-on-one sessions, Web-Ex seminars and classroom training for Microsoft Word 2010 and 2013, including use of templates, style guides, and many shortcuts such as macros and customization of spell check. Created and maintained all materials. Conducted weekly SharePoint 365 classes for new hires and was projects go to person for SharePoint problems. Used Learning Management System (LMS) to register students, update learning records and run reports.
• At the Confidential United States Citizenship and Immigration Services (USCIS) developed instructor led course for their ELIS software and delivered it remotely using Confidential . Participated in several Train the Trainer classes. Created several courses for system upgrades using Adobe Captivate.
• For the Veterans Administration VA for Vets program, conducted four-day new hire training program including customer service, resume writing, interviewing techniques and crisis intervention on phone calls. Developed skill enhancement courses and delivered them in classrooms and remotely using Confidential .
• At the Confidential, was primary trainer for their upgrade to Microsoft Office 2007, training almost 1000 employees, in classroom and by using Adobe Connect to train the staff in their regional offices. For more than five years, was primary trainer for Microsoft Office and Document Management classes. Updated materials and conducted Train the Trainer sessions.
• For the Confidential 's electronic Travel Document (eTD) system, conducted classes in consulates. As many of the participants spoke no English, worked with a translator at many offices. In addition, participated in the revision of the training materials, coordinated the training, scheduled classes and trainers, shipped materials, and coordinated with ICE and the system developers for support during classes.
• At Confidential, conducted two-day Train the Trainer classes for ICE trainers on the upgrade to their EARM system. This included training new processes as well as the software.
• While on assignment to DHS United States Visitor and Immigrant Status Indicator Technology (US-VISIT), provided classroom training on such topics as document management, configuration management and continuity of operations. Developed and trained a Blackberry course when staff initially received devices. In addition, maintained and prepared materials, scheduled training and reported results.
• For the Confidential Washington Headquarters Services (WHS), developed Microsoft Office 2007 training. The three-hour course covered the new user interface including the use of the ribbons and Office Button. The course exercises were very successful in providing the participants with hands-on experience using Word, Excel and PowerPoint. Conducted a Train the Trainer session and was lead instructor for the classes. Also developed and trained Remedy training for several different Help Desk audiences.
• At the Confidential, delivered application training to all levels of employees. Conducted Entry on Duty training as well as customized training on Microsoft Office, WordPerfect and iManage. Revised user guides and developed customized courseware for an additional ten programs. Led the development of training programs for LiquidOffice, BlackBerry, and Remedy. This included developing the materials, and conducting Train the Trainer and end user training.
• At the Confidential, developed and delivered a comprehensive, five-day training program for financial management software (FMIS2+). Maintained training and user guides as the software application was continuously updated throughout the project lifecycle.