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Customer Care Engineer Resume

Brentwood, TN

SUMMARY:

  • Software engineering with 3+ years of programming and application design experience.
  • Exceptional skills in error - free programming, debugging and technical report writing. Creative use of software tools to develop and perform testing and analysis.

TECHNICAL SKILLS:

O/S: Windows XP/7, and Mac

Languages: C++, C#, SQL, PHP in Windows

Applications: Microsoft Office, Visio, Visual C++, Adobe Photoshop, Wordpress, Visual Studio, SQL Tools

PROFESSIONAL EXPERIENCE:

Confidential, Brentwood, TN

Customer Care Engineer

  • Gain knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
  • Provide effective and consistent communication to management, peers and account team in support of customer.
  • Working knowledge of main Aspect products and strategy.

Confidential, Murfreesboro, TN

Photo Lab Technician, Sales Associate

  • Performing tasks of improving quality with equipment
  • Fulfilling custom picture orders
  • Providing excellent customer service

Department Manager

Confidential

  • Fills outs
  • Perform daily routines to maintain department

Cap Team Supervisor

Confidential

  • Designate duties to make sure Confidential outs are filled
  • Keep back room organized and clean
  • Work hand in hand with department managers

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