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Desktop Support Specialist Resume

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Phoenix, AZ

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SKILLS:

Control - M, GoAnywhere Managed File Transfer, LAN Administration utilizing Active Directory/Active Roles, Analyze data from multiple sources, Visual Basic Programming, Entry level Java Programming, COBOL, Web Design & Development, Enhanced Programming with Java scripting, Hardware/Software Troubleshooting, Network Configuring, C++, C#, Windows shell scripting.

EMPLOYMENT:

Confidential, Phoenix, AZ

Desktop Support Specialist

Responsibilities:

  • Installed Control-M as proof of concepts for prospective clients
  • Installed Control-M on both Windows and Linux platforms
  • Installed agents and add-on modules on both platforms
  • Configured Control-M to run efficiently based on client specifications
  • Installed and Control-M in an HA configuration
  • Staff Augmentation
  • Immersed with clients environments to learn and support Control-M as a member of their team
  • Setup, configured, and assisted in Control-M job creations to include all modules on both Distributed and Mainframe environments
  • Managed Control-M job failures in conjunction with the supporting job documentations
  • Created and managed Control-M calendars and resources
  • Managed Control-M agents and upgrades (used resources to manage upgrades)
  • Worked closely with the application teams to ensure the efficiency of the Control-M jobs
  • Job Conversions to Control-M
  • Converted jobs from CA to Control-M
  • Converted jobs from Tidal to Control-M
  • Performed both conversion using the Control-M conversion tool and manually
  • Clients:
  • Arizona Public Service
  • Provided staff augmentation in support of a major application upgrade.
  • Handled day to day administration of Control-M
  • Provided on-call support during off business hours
  • UC Berkeley
  • Supported the migration of multiple processes off of an old outdated system.
  • Incorporated GOA with Control-M to handle FTP processes.
  • Worked closely with the project manager to ensure all file types met their target dates.
  • Tested all file types and facilitated the migration from Test to Production
  • Control-M Administration, Scheduling and Operator Training
  • Provided Control-M Administration and Scheduler training for the following companies

Confidentia, Parsippany, NJ

IT Operations Team Lead

Responsibilities:

  • Managed the day to day activities of the team
  • Managed new projects in and out of the data centers across multiple locations
  • Managed 3rd party company that watched our critical servers remotely
  • Worked closely with all internal teams to identify and ensure network infrastructure was ready for all and any new projects
  • Ordered network infrastructure equipment to be installed by our 3rd party vendor
  • Managed 3rd party vendor payments through our payment system

Confidential, Tampa, FL

Customer Service Computer Support

Responsibilities:

  • Access administration via multiple software applications (AD/AR, SAP, APS)
  • Software deployment
  • Troubleshoot both software and hardware issues for multiple hardware platforms
  • Created/Distributed multiple scripts

Confidential, Fort Devens, MA

Human Intelligence Collector

Responsibilities:

  • Conducts debriefings and interrogations of Confidential sources; assists in screening Confidential sources and documents; participates in Confidential source operations; performs analysis as required and prepares appropriate intelligence reports; assists in intelligence support to threat vulnerability assessments.

Confidential, Needham, MA

Desktop Support Specialist

Responsibilities:

  • PC Restoration (Virus removal, Spyware removal, Malware removal)
  • Front End Customer Service

Confidential, Marlborough, MA

Manager Logistics

Responsibilities:

  • Server Installation/Decommissions
  • Answer/Respond to Trouble Calls

Confidential, Dudley, MA

Desktop Support Specialist

Responsibilities:

  • Configured Desktops
  • Unpackaged and set up new desktops
  • Desktop support

Confidential, Oxford, MA

Desktop Support Specialist

Responsibilities:

  • Troubleshoot Software/Hardware issues
  • Install/Configure Hardware/Software
  • Track/Record Customer issues

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