Desktop Support Engineer Resume New York, NY - Hire IT People

SUMMARY:

Ability to contribute to the growth of the company with excellent client relation skills. Capability to complete tasks effectively, efficiently and independently.
Strong experience in maintaining, troubleshooting, and replacing computer components that are related to networking, operating system platforms, communication systems and hardware configurations.
Detailed knowledge of Unix, Python, PL/SQL programming languages.
5+ years strong hands on experience.

SKILLS AND ABILITIES::

TECHNICAL SKILLS

Telephony: Avaya, Cisco Unified CM Administration, Skype for Business VoIP.

Networking: TCP/IP, Meraki, Cisco, FTP, DNS, DHCP.

Operating Systems: Win 10, 8, 7, XP, 2000, Mac OSX and Linux.

Enterprise Security: McAfee, Symantec Endpoint Protection.

Ticket system: ServiceNow, MAGIC, SMART.

Video conferencing tools: Skype for Business, GoToMeeting, BlueJeans, Zoom.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Desktop Support Engineer

Responsibilities:

Global Office 365 migration, PST Files. MS Office 365 2016 suite products including SharePoint, OneDrive, Teams, PowerBI.
Working with Executive level - White Glove treatment.
Active Directory and Namescape rDirectory.
Manage Office 365 Admin Center, MS Exchange 2013/16, Microsoft Azure, Mimecast Admin Console.
Desktop Support including remote support, handling daily IT tickets(15-20/day), AV Setup, maintenance of computers, hardware set up, organize spares.
Took leadership in PC refresh rollout - data backup and restore, setup new hardware at desks.
Supervised office-to-office moves and consolidations.
Image computers using SCCM 2012 R2. Troubleshoot/install software in Software Center.
Working with third-party vendors in resolving technical issues.
Managed a site, 277 Park Ave (200+ users)
Palo Alto GlobalProtect VPN, F5, DirectAccess, XenDesktop.
SD-WAN staging, assisted with install project. Data Center consolidation and migration projects along with testing.
SolarWinds ORION, Microsoft BitLocker Administration and Monitoring.
Providing Level 3 support as needed with urgent matters. ITIL, CAB meeting, RFC understanding. Microsoft LAPS.
Email and spam troubleshooting, phishing prevention.
File server and print server management.
Working knowledge of Salesforce, MS Dynamics 365.

Confidential, New York, NY

Macintosh Desktop Technician

Responsibilities:

PC Refresh Project throughout all Confidential 5th Ave locations cooperating with Hudson’s Bay Company and Gilt Groupe. Providing support to sales associates, merchants and representatives in store and headquarters
MAC and PC support on site.
Technical issues supporting approximately 800 end users and machines on sites.
Desktop troubleshooting of MS Outlook.
Work for large, high-end retail client.
Remote desktop support and network connectivity.
IDF/MDF rooms network patching, installed servers, installed server APCs.
Experience with Casper and JAMP Now management.
Lansweeper, Parallels, VMware Fusion 10.

Confidential, New York, NY

Senior Field Technician

Responsibilities:

Support and maintain hardware, software, network, and printer incidents for the New York City Department of Education
Troubleshoot on-site for open incidents, re-image, and replacement of components, setup & reconnect
Work with both administrative and instructional computers, printers and scanners
Serve as Dell, Apple, IBM, Lenovo, and HP certified technician
Create, test and develop current workstation images with Ghost
Provide one-on-one consultancy to end users, 50 clients per week
Ability to work with VIP clients
Build fully operational desktop labs