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Desktop Support Engineer Resume

New York, NY

SUMMARY:

  • Ability to contribute to the growth of the company with excellent client relation skills. Capability to complete tasks effectively, efficiently and independently.
  • Strong experience in maintaining, troubleshooting, and replacing computer components that are related to networking, operating system platforms, communication systems and hardware configurations.
  • Detailed knowledge of Unix, Python, PL/SQL programming languages.
  • 5+ years strong hands on experience.

SKILLS AND ABILITIES::

  • Speak English, Hindi, and Urdu.
  • Ability and desire to learn new computer technology.
  • Experience working in team project environment.
  • Deliver self - service and troubleshooting documentation to the end users.
  • Background security check cleared for Education Department.
  • Cloud storage technologies Box, DropBox, Google Drive, Amazon AWS.
  • Confidence in decision-making.
  • Ability to work on tight deadlines.

TECHNICAL SKILLS

Telephony: Avaya, Cisco Unified CM Administration, Skype for Business VoIP.

Networking: TCP/IP, Meraki, Cisco, FTP, DNS, DHCP.

Operating Systems: Win 10, 8, 7, XP, 2000, Mac OSX and Linux.

Enterprise Security: McAfee, Symantec Endpoint Protection.

Ticket system: ServiceNow, MAGIC, SMART.

Video conferencing tools: Skype for Business, GoToMeeting, BlueJeans, Zoom.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Desktop Support Engineer

Responsibilities:

  • Global Office 365 migration, PST Files. MS Office 365 2016 suite products including SharePoint, OneDrive, Teams, PowerBI.
  • Working with Executive level - White Glove treatment.
  • Active Directory and Namescape rDirectory.
  • Manage Office 365 Admin Center, MS Exchange 2013/16, Microsoft Azure, Mimecast Admin Console.
  • Desktop Support including remote support, handling daily IT tickets(15-20/day), AV Setup, maintenance of computers, hardware set up, organize spares.
  • Took leadership in PC refresh rollout - data backup and restore, setup new hardware at desks.
  • Supervised office-to-office moves and consolidations.
  • Image computers using SCCM 2012 R2. Troubleshoot/install software in Software Center.
  • Working with third-party vendors in resolving technical issues.
  • Managed a site, 277 Park Ave (200+ users)
  • Palo Alto GlobalProtect VPN, F5, DirectAccess, XenDesktop.
  • SD-WAN staging, assisted with install project. Data Center consolidation and migration projects along with testing.
  • SolarWinds ORION, Microsoft BitLocker Administration and Monitoring.
  • Providing Level 3 support as needed with urgent matters. ITIL, CAB meeting, RFC understanding. Microsoft LAPS.
  • Email and spam troubleshooting, phishing prevention.
  • File server and print server management.
  • Working knowledge of Salesforce, MS Dynamics 365.

Confidential, New York, NY

Macintosh Desktop Technician

Responsibilities:

  • PC Refresh Project throughout all Confidential 5th Ave locations cooperating with Hudson’s Bay Company and Gilt Groupe. Providing support to sales associates, merchants and representatives in store and headquarters
  • MAC and PC support on site.
  • Technical issues supporting approximately 800 end users and machines on sites.
  • Desktop troubleshooting of MS Outlook.
  • Work for large, high-end retail client.
  • Remote desktop support and network connectivity.
  • IDF/MDF rooms network patching, installed servers, installed server APCs.
  • Experience with Casper and JAMP Now management.
  • Lansweeper, Parallels, VMware Fusion 10.

Confidential, New York, NY

Senior Field Technician

Responsibilities:

  • Support and maintain hardware, software, network, and printer incidents for the New York City Department of Education
  • Troubleshoot on-site for open incidents, re-image, and replacement of components, setup & reconnect
  • Work with both administrative and instructional computers, printers and scanners
  • Serve as Dell, Apple, IBM, Lenovo, and HP certified technician
  • Create, test and develop current workstation images with Ghost
  • Provide one-on-one consultancy to end users, 50 clients per week
  • Ability to work with VIP clients
  • Build fully operational desktop labs

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