SUMMARY:

I would like to secure employment in Desktop support or Windows server administration. My IT career began supporting small businesses, where I did desktop and server support, and followed with many years of desktop experience. I spend an average of about two hours a day on the Internet learning about new technology and just polishing my skills. I have been a member of Lynda.com for several years now and I have completed over 40 training's. Most recently I completed a 45 hour learning path that focused on Windows server administration 2012. I am highly motivated to engage in some type of ongoing learning.

TECHNICAL SKILLS:

• Contract work for small businesses addressing various computer and networking hardware issues.
• Taught hardware fundamentals to students in the public school system.
• Experience troubleshooting hardware related problems in a corporate environment.
• Rebuilt workstations, replaced hard drives, optical drives, laptop keyboards, memory, etc.
• Support both desktops and laptops
• Coordinated warranty support for Confidential and Lenovo laptops.
• Mac OS X (Leopard, Snow Leopard, Lion, Mt. Lion, Mavericks and Yosemite) desktop and laptop support.
• Support iPads and iPhones in a corporate environment.
• Support VMware Fusion running Windows virtual machines.
• Maintain and install various software titles.
• Supported the graphics department which used MacBook Pros exclusively.
• Hardware and software issues, resetting the NVRM (PRAM), resetting the SMC, etc.
• IMAP/POP/LDAP/SMTP Connections
• Microsoft Windows 7, 8 and 10 client operating systems.
• Microsoft 2003/2008/2008 R2/2012 Server, Exchange 2000/2003.

WORK HISTORY:

Confidential

Desktop Support Specialist

Responsibilities:

• End user PC support for desktop and laptop computers
• Confidential client troubleshooting and Windows 7 support
• Hardware and software diagnostic repair
• Building new Windows 7 and 10 systems with Confidential
• Basic Active Directory management

Confidential

Sr. Desktop Support Specialist

Responsibilities:

• End user PC support for desktop and laptop computers
• Confidential client troubleshooting and Windows 7 support ios support for Apple devices
• Video conference support
• Updating documentation when appropriate
• Support for SAS, SAP, McAfee, and many other software titles
• Building new Windows 7 and 10 systems with Confidential

Confidential

Sr. IS Support Specialist

Responsibilities:

• End user PC support for desktop and laptop computers
• Warranty support for hardware issues
• Confidential client troubleshooting and Windows 7 support
• Assist in routing tickets to other team members with some triage ios support for Apple devices
• Video conference support
• Updating documentation when appropriate
• Support for SAS, SAP, McAfee, and many other software titles
• Building new Windows 7 systems with Confidential

Confidential

Desktop Support Technician

Responsibilities:

• Support a Windows AD network.
• Support various software titles and Confidential software pushes.
• Support Windows 7 and Windows 10 PCs.
• Support various printers.
• Troubleshoot minor network problems, name computers and join them to an Active Directory domain.

Confidential

Computer Support Specialist

Responsibilities:

• End user PC and Mac support on hardware and software issues.
• Troubleshooting various hardware and software problems.
• Setting up new employees.
• Troubleshoot minor network problems, name computers and join them to an Active Directory domain.

Confidential

Desktop Support Technician

Responsibilities:

• End user PC Support on hardware and software issues.
• Troubleshooting various hardware and software problems.
• Setting up new employees.
• Troubleshoot minor network problems, name computers and join them to an Active Directory domain.

Confidential

On Site Support Technician

Responsibilities:

• Provide solutions to technology and software application issues.
• Department - wide projects such as hardware/software rollouts.
• End user PC Support on hardware and software issues.

Confidential

Team Lead

Responsibilities:

• Troubleshooting various hardware and image problems on new computer systems.
• Lead one of four teams in deploying over 10,000 computers throughout the Wake county public school system.
• Maintained accurate inventory for deployed desktop and laptop computers.
• Troubleshoot minor network problems, name computers and join them to an Active Directory domain.

Confidential

Desktop Support

Responsibilities:

• Setup computers, printers, and scanners in an accounting firm.
• Troubleshooting end user problems with software and hardware.
• Resolved various e-mail problems and configured Microsoft Outlook 2003.
• Worked with vendor tech support to resolve many software problems.
• Rebuild several desktop and laptop computers.
• Hardware and software upgrades.

Confidential

Self-employed Contractor

Responsibilities:

• Provide technical support and network solutions to several local small businesses.
• Designed and installed small networks for several non-profit organizations.
• Performed hardware upgrades and repairs for various customers.
• Software upgrades and installation of new software.
• Troubleshooting various hardware and software problems.
• Designed and installed an active directory domain.
• Installed and maintained an Exchange 2000/2003 server.