Service Desk Analyst Resume Cary, NC - Hire IT People

SUMMARY:

Customer - focused IT professional looking to further my industry knowledge and contribute to the success of a growing organization.
Relevant Networking Concepts, Networking Basics, Routing Basics, Database Concepts, Operating
Coursework System Concepts, Information Systems Business Concepts, & Internet Web Fundamentals

TECHNICAL PROFICIENT IN:

Security Concepts, Windows Vista, Windows 7, Windows 8, Windows Server 2003,Windows Server 2008, Windows Server 2012, Windows
NT, VMware, Packet Tracer 4.0,MySQL Active Directory, Windows Server Group Policies, Windows Server DNS, Windows Server DHCP, Cisco 2900 & 1900 Series Catalyst Switches, Cisco 1600, 2500, 3600, & 4000 Series Routers, Active Directory, C++, Microsoft Office Suite, CentOS Linux and Outlook email software.

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Service Desk Analyst

Responsibilities:

Received inbound calls from employees of Confidential - Snapple Group for various Level 1 IT assistance.
Reset user’s Windows passwords in Active Directory.
Remotely installed Multi-function network printers and Stand-alone Printers
Assisted user with setting up work e-mail accounts on iPhones and iPads
Logged Incident Tickets in Remedy Ticketing system for each call
Comfortable with troubleshooting issues remotely

Confidential, Raleigh, NC

Systems Engineer

Responsibilities:

Traveled to clients’ homes and businesses to provide excellent/personalized customer service to meet their computer, telecom and networking needs
Installed wireless internet for business of over 10 employees
Researched, installed, and upgraded computer software for clients as needed
Removed virus and spyware from individual machines as well as installed antivirus software for future benefit
Worked with routers and switches to setup local area network (LAN) for client satisfaction
Troubleshoot computer hardware, software, & printer issues to resolution
Stay current on advances in IT industry by reading blogs, forums, magazines etc.
Installed and configured remote monitoring software.
Comfortable with troubleshooting issues remotely

Confidential, Greensboro & Raleigh, NC

Delivery Driver

Responsibilities:

Provided excellent customer service consistent with the company standards to business catering and home call-in customers
Managed multiple priorities simultaneously while meeting and exceeding all customer expectations
Helped train new delivery drivers in operations and company standards for excellence in customer service

Confidential, Lexington& Raleigh, NC

Corrections Officer

Responsibilities:

Strictly maintained protocols and standards at a minimum custody prison.
Worked cooperatively in a team environment with 15 other corrections officers through stressful conditions
Independently maintained focus and concentration in observance of prisoners throughout their daily functions

Confidential, Greensboro, NC

Customer Service Representative

Responsibilities: