Help Desk Technician Resume Wilmington, NC - Hire IT People

SUMMARY:

As a highly motivated, tech - savvy graduate with excellent client relationship skills and basic Networking/IT experience, Ken is seeking a challenging staff position with an eagerness to learn and desire to benefit the company.
He will contribute clear communication, valuable client development, leadership skills, organic internal community, effective technological support, software control, and conference organization to the ultimate success of the company.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, NC

Help Desk Technician

Responsibilities:

Proactively monitored client systems and networks using highly efficient and powerfully scalable IT service management tools to ensure the company and our clients a measurable competitive advantage and business value.
Successfully maintained and developed satisfaction of client and vendor relationships while managing resolutions to technical issues by using accurate, timely documentation and professional, easy-to-understand communication onsite and remotely.
Exercised knowledge of diverse Windows Server and Windows Operating Systems, Advanced Hardware and Software, VMWare, Virtual Desktop Servers, Networking methods, and troubleshooting to resolve incoming client tickets.
Provided reliable solutions to several tier 1 technical and networking issues for various business clients, by utilizing powerful monitoring/remote software and troubleshooting techniques to support the IT infrastructure for local area businesses.

Confidential Wilmington, NC

Computer Specialist/Service Call Tech

Responsibilities:

Ensure reliable network access and adequate performance utilizing basic networking techniques, i.e. command prompt commands, network latency tests, hardware reliability, and router optimization software for various customers on a business, home, or SOHO network
Efficiently and accurately troubleshoot dynamic customer requests and issues related to laptop/desktop hardware, software, networking, or desired custom builds to the satisfaction of our guests
Carefully organized and repaired all devices, from laptops, desktops, virus removals, hardware replacements, and etc. while monitoring tickets regarding customer related issues and transactions
Intuitively managed inventory of entire store with QuickBooks software, while reconciling unallocated accounts from customers for the growth of the company

Confidential, NC

IT Administrator/Marketing Director

Responsibilities:

Constructed entire hardwired and wireless network across hotel framework
Implemented new operating technologies and organized trainings for employees to use new programs and systems
Transferred all basic software and hotel management systems from Microsoft PC's to Apple Mac for business development
Analyzed sales and devised marketing strategies to maintain consistent increase in profits
Managed technical assets by designing website and web marketing resulting in an increase in profits by an estimated 65%
Demonstrated outstanding interpersonal skills to create a gratifying customer experience in the local competitive hospitality business

Confidential, Wilmington, NC

Customer Service Specialist

Responsibilities:

Efficiently resolved challenging customer’s various issues while focusing on delivering exceptional customer service and providing a valuable Verizon experience
Responsible as a critical touch point between Verizon and it’s valued customers harnessing impressive multi-tasking and tech-savvy skills towards customers for the utmost success and satisfaction of the company and its end users
Ranked 9th in the Call Center of 2700 employee’s in less than 3 months from hire date on efficiencies in delivering valuable customer solutions in exceptional handle times and innovative, individualized solutions, satisfying the ever-changing needs of Verizon’s customer base