IT Support Resume Charlotte, NC - Hire IT People

SUMMARY:

Results - focused, detail-oriented, and multifaceted professional, offering well-rounded experience and technical skills in providing desktop support and IT services. Equipped with unparalleled work ethic, along with expertise in resolving technical issues, handling multiple priorities, and delivering first-rate customer service. Effective at coordinating team efforts to attain productive operations and organizational goals. Articulate communicator; able to establish strong relationships and work collaboratively with individuals of diverse backgrounds.

EXPERTISE AREA:

Electronic Equipment Integration
Operations Management
Documentation and ReportingStaff Supervision and Training
Customer Service and Relations
Team Building and Leadership
Process Improvement

TECHNICAL ACUMEN:

Windows 10, 7, XP, 98, NT, 95
Office 2016, 365, 2013, 2010
Magic
Remedy
Tivoli
Active Directory
SCCM
Norton
McAfee
Windows Migration Tool
VMware
Cisco Routers and Switches LAN/WAN
DHCP
VPN
Citrix

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

IT Support

Responsibilities:

Hold accountability for desktops, laptops and ATM network maintenance and issues resolution, as well as Remedy tickets editing, Take charge of accommodating phone calls and email support requests as well as performing electronic networking, IMAC tickets, Image laptop/desktops via Altiris
Coordinate with technical experts and venders when necessary

Confidential, Charlotte, NC

IT Operations Support

Responsibilities:

Supported desktops, laptops printers and ATMs, responding to voice calls, emails, electronic tickets as well as administered security database, technical support telecommunications, and server performance. Reimaged equipment via SCCM when needed.
Collaborated with the team and other departments; dispatched technical vendors when necessary

Confidential, Salisbury, NC

IT Administrator | Desktop Support

Responsibilities:

Assumed responsibility in providing system administration and desktop/ laptop/printer support
Drove efforts in maintaining SLA over 95%, while expertly utilizing Active Directory, DNS, and Confidential tools, managed pagers for company, Deployed 150 desktop systems using SCCM technology and Altiris,

Confidential, Charlotte, NC

Field Service Engineer

Responsibilities:

Took charge of the deployment of 300 systems including SCCM deployment system
Provided support to users on laptops and desktops, as well as maintained 95% of SLA

Confidential, Charlotte, NC

Field Service Engineer

Responsibilities:

Proficiently utilized server and point of sale (POS) equipment
Supported wide area network (WAN), local area network (LAN), local, and remote users through Active Directory including CAT5 and Fiber
Executed installation of IT hardware, break/fix, VMware, and VPN
Exemplified familiarity with ServiceNow technology

Confidential, Charlotte, NC

Deployment Services Engineer

Responsibilities:

Deployed multifunctional printers (MFP) deployment, deskside/laptop support, provided instruction, support for new users

Confidential, Baltimore, MD

Field Engineer

Responsibilities:

Conducted migration from Exchange 2008 and Microsoft 2003 to Microsoft 2008 R2 domain for all end users, which involved maintaining ticket status and resolving client LAN/WAN issues, maintained Microsoft Office/ Outlook issues, VMware, supporting servers, resolved any desktop issues
Held responsibility in updating Blackberries, Mobile Devices, etc.

Confidential, Lancaster, SC

Field Service Technician | Deskside Support

Responsibilities:

Oversaw desktops and laptops, while maintaining 96% SLA
Took charge of Confidential networking, Novell, DNS issues, Cisco routers, and Transmission Control Protocol/Internet Protocol (TCP/IP) network support

We provide IT Staff Augmentation Services!

It Support Resume

Charlotte, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship