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Desktop Support Resume

Newark, NJ

SUMMARY:

  • Strong Desktop/Helpdesk support with 12 years of experience.
  • Supported large number of users in a Microsoft environment.
  • Troubleshooting and configuring client’s VPN software.
  • Connecting remotely to users’ computers to configuring there software and fix issues.
  • Troubleshooting and configuring local and Network printers.
  • Solves problems logically and efficiently.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7

Software: Microsoft Office Suite 97, 2000, 2003, 2007, 2010, 365, Active Directory, Lotus Notes 8.5, PC Anywhere, Adobe Acrobat, MS Active Sync, Dameware, Norton Ghost, Remedy, Citrix Metaframe and Microsoft SQL Server 2000

Hardware: Dell Desktops/Laptops, HP Desktops/Laptops, HP Scanners/Network Printers, Xerox Printers

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Desktop Support

Responsibilities:

  • Install and support Windows 7 on user’s laptops and desktops
  • Configure and support Office 365, Outlook and Skype
  • Support and Configure MacBook’s
  • Support and Configure client’s Virtual Desktop’s
  • Following security protocols, such as triple erasing hard drives
  • Troubleshoot client’s VPN connectivity issues.
  • Configuring iPhones and iPads for corporate use
  • Associate software to clients’ profile as well as PC’s using Active Directory

Confidential, Jersey City, NJ

Desktop Support

Responsibilities:

  • Install and configure Windows 7 as well as Windows XP on user’s PCs.
  • Using Dameware to remotely connecting to the client’s laptop to fix issues.
  • Troubleshoot client’s VPN connectivity issues.
  • Troubleshoot/ Configure Dell laptops as well as desktops.
  • Reset user’s passwords as well as associate software using Active Directory
  • Troubleshoot network as well as local printers.

Confidential, Edison, NJ

Desktop Support

Responsibilities:

  • Lotus notes troubleshooting and installation
  • Install and configure new hardware to users upon deployment.
  • Hardware and software related troubleshooting.
  • Provision\Deprovision CTS equipment upon new arrival and departures
  • Responsible for providing a weekly inventory report of the Edison NJ site.
  • Perform audits of all equipment in the Edison site using Remedy Asset management Tool

Confidential, Manhattan, NY

Desktop Support

Responsibilities:

  • Installing, Configuring and Troubleshooting Windows Vista.
  • Configure/Troubleshoot HP desktops.
  • Configure/Troubleshoot network printers.
  • Installing and configuring stock trading software

Confidential, Summit, NJ

Desktop Support

Responsibilities:

  • Installing, Configuring and Troubleshooting Windows 2000 and XP.
  • Remotely connecting to the client’s laptop to fix issues.
  • Troubleshooting offsite client’s VPN connectivity issues.
  • Configure/Troubleshoot Dell and HP laptops as well as desktops.
  • Install/Configure Active Sync on user’s laptops for use with their smart phones.
  • Configuring IBM and Xerox printers for use on the local network.
  • Troubleshooting network as well local printers.

Confidential, Princeton, NJ

Desktop Support

Responsibilities:

  • Creating help desk tickets in Heat.
  • Setting up and connecting desktop and Windows Terminals for networking purposes.
  • Troubleshooting networking printers.
  • Adding and removing clients from workgroups using Active Directory.
  • Remotely connecting to clients’ PC to fix issues

Confidential, Roseland, NJ

Help Desk Support

Responsibilities:

  • Provided level two helpdesk guidance in the use of company software, which ran on the Windows operating system.
  • Used in house call tracking system to take and assign calls.
  • Used SQL commands to delete and create fields as well as create reports.
  • Adding and removing clients from workgroups using Active Directory.
  • Tested and provided support to company websites.

Confidential, Bridgewater, NJ

IT Support Representative

Responsibilities:

  • Provided guidance in the use of company software, which ran on a variety of operating systems.
  • Helped our clients in the configuring of company software for communicating with their modems.
  • Support 89 individual public and college libraries, when problems arrived when sending their electronic purchase orders to their vendors.
  • Used SQL commands to drop and create indexes in our clients databases.

Confidential, Somerset, NJ

Help Desk Support

Responsibilities:

  • Provided guidance to an average of 30 customers a day in the usage of company software.
  • Provided guidance to our clients’ in the configuring of company software for the purpose of communicating with their modems.
  • Found resolutions’ to our clients’ problem when transferring their medical claims to our servers’.

Confidential, Somerset, NJ

Desktop Support

Responsibilities:

  • Provided guidance in the usage of company websites.
  • Helped clients with installing and configuring software with use for our company site.
  • Used in house call tracking system to take and assign calls

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