PROFESSIONAL SUMMARY:

• I generated over 26 years of experience Jack of all trades Team Lead, Supervisor, Managing the Helpdesk, Server Engineer plant support
• 15 years in Manufacturing Environment
• A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
• Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve.

TECHNICAL SKILLS:

Database Technology: TMS, RMS AS/400, D1IM, IAM, Mainframe (Blue Zone). CMIS

Hardware: Desktop workstations, laptops, network and personal printers, PDAs, AS/400, Cat5 - Cable patching, HyperV Server, PLC, Cluster Server, IDF Box switching out ports, Avaya and Cisco phones, VMware Virtual Server, Fluke testing, replacing fiber cable, Cat5, programming Avaya, Cisco phones, Zebra printer

Software: Oracle 11i, Internet Explorer, PeopleSoft, MS Office, Lotus Notes, SCCM/SMS SPOC Advertisement Tool, Install and Deploy Cisco products. Create restage key, Power Management Tools, Wake up your own PC

Support Applications: Remedy, Active Directory, SMS (Microsoft) for remote access, PC Anywhere, SharePoint, PLC, LDAP, LANDESK, Support Kaizen, Siemens, Juniper, Remote VNC, Cisco, Forefront Identity, TeamViewer, Service Desk, Office 365, Request Center, BMC, AIM, Request Center, Cherwill, MacAfee, Remedy, Windows SQDCM, ANDON, Remote Assistance

Manufacturing applications: SMS, IPC, FIM, SGPP, PDR, ProcessVue, Kepware, Indusoft

End User Productivity: Office 2k10 Office 2k7, Outlook 2010 Lotus Notes, Novell GroupWise, Internet Explorer, VPN, Microsoft Lync 2010, Outlook 2010

Server Operating Systems: Microsoft Windows 2000, 2003, 2008 Server, Data Center activity, Install and deploy Exchange Server 2007, 2010, 2013 Exchange Server organization, Office 365, Office 2016, Skype,Configure Mailbox servers and Mailbox server components Migrate client access services from previous versions of Exchange Server, and configure the Client Access server role in Exchange Server 2010

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• SQDCM (Safety, Quality, Delivery, Cost and Morale)
• I oversee all aspects of ITM plant support, including plant floor applications and machine controls, such as Plc’s
• Leadership managing
• Managing 20 servers in the data center (cat5, fiber cable)
• Managing patch cables to the IDF cabinet
• Activate or deactivate ports in the IDF cabinet
• Granting permission to shared folders and ID moves
• Managing Drive IT incident system
• Juniper Networks
• Office 365 roll-out
• Launching new lines
• Resetting passwords
• Avaya Deployment project- moves, adds, changes
• Laptop, desktop deployment project
• Develop solutions and integrate to external applications specialist
• VMware, Openstack SCCM, VCenter
• Crib inventory on SGPP equipment (stands, pc’s, monitors for the plant floor, scanners, zebra and pdr printers)
• First responders startup up
• Local and wide area network administration, Microsoft office, active directory and windows sport
• Handling production critical issues
• Support Kaizen, Outlook 2013, Office 365\migration
• Supporting SGPP, hand scanner, Zebra Net label printers, Xerox printer support
• Admin.net, SharePoint, Siemens, Pdr, Processvue, reimagining HP laptops and desktops,
• Disposal inventory
• IPhone, blackberry, android support
• Exposure to Allen Bradley PLC, Data center activity
• FIM (Forefront Identity Manager) give user permission; such as; distribution groups, internet, VPN access, approve or reject internet and VPN for Confidential employees and to create security groups
• Managing support of Ethernet network, including switches, wireless devices

Confidential

IT Support Admin

Responsibilities:

• Troubleshooting and resolving software and hardware issues.
• Imaging computer systems in accordance with customer standards.
• IMACD Installation, Move, Add, Change, Disposal
• Support of Symantec and Bit-locker encryption,
• BDEVault, Ford Software Store
• BMC Service Desk, PLC, AS/400, Request Center, SMS, SCCM
• Redeployment, restaging Laptops and Desktops
• Break-fix, uninstalling, installing software, ordering Dell hardware for desktops and laptops
• Replacing motherboard, bezel, chassis, power supply, fan, keyboard LCD screen and hard-drive
• Restaging laptops and desktops
• Supporting VP’s (IPhone, android)
• Escalation request
• Configuring iPhone, android, tablets and iPad
• Mobile iron, touchdown, good
• Service desk, request center
• Exchange Server Admin 2010
• Installation and maintenance of equipment, application and o/s upgrades, patches, new releases, and interfaces
• Backing up and restoring data and settings.
• Perform asset inventory activities as needed.
• Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information .

Confidential

Team Lead Manufacturing

Responsibilities:

• Support resource for PC/Server, ERP, IPC App, AS/400, SMS, IPC application, SMIT Tool, shop-floor systems. Analyzes system issues and provides solutions
• On-call 7 days
• PLC, ADFS, SQDCM
• Monitored servers and add or replace. Cluster, hyper V, Avaya, Confidential Server
• Activate or reactivate ports in the IDF box
• Create IDs for new hire, Cisco VPN setup, VMware Server Virtual, wireless certificate installed, Setting up routers
• Identity Access Management, One Identity Management. We use IAM and D1IM to access user active directory account from the database server
• Managing the Datacenter (Cat5, fiber cable) patching with cable analyzer
• Configure Outlook, Microsoft Lync 2010, ANDON, version 4 installed, unlocking accounts in Active Directory
• Install and deploy Exchange Server 2003, 2007, 2010, 2013 in an Exchange Server organization
• Migrated XP to Win 7
• Kronos, Malone clock configuration(programmed)
• SCCM/SMS SPOC Advertisement Tools
• SCCM/SMS create restage key
• Avaya - Moves, adds, changes
• SCCM/SMS Wake up own PC
• Configuring Blackberry, iPhone, android, tablet and iPad
• Bes, mobile iron, touchdown, good
• HP machines (monitored renewals)
• Installation and maintenance of equipment, application and o/s upgrades, patches, new releases, and interfaces.
• Develop scripts and programs to deliver applications and to collect shop-floor data
• Provides key Plant IT contact for internal and external JCI/AE Customers
• Communicated plant IT business requirements and activities.
• Ensures company IT activities are communicated in a timely fashion to the plant managers.
• Switches and changing out the ports
• Responsible for office moves
• Acts as Project Manager for IT initiatives at plant facility
• Responsible for ensuring adherence to strategic JCI/ASG IT initiatives, standard technologies, policies, security, and Business Operating System (BOS) processes throughout the plant

Confidential

Supervisor

Responsibilities:

• I oversee 12 employees
• Ran reports (Cherwill ticket system) Time sheet (Kronos)
• Network
• Training plan
• On-call support
• Cisco deployment project
• Weekly meetings with my team
• Hiring, termination
• Monitoring the queue, Monitoring the calls
• Listening in on random calls.
• Troubleshooting and resolving software issues
• Troubleshooting and escalating remote access issues
• Diagnosing and triaging hardware issues
• Diagnosing network issues, VMware Virtual Server
• Microsoft Lync 2010, Microsoft exchange 2007, 2010, 2013
• Resetting passwords following company-provided security policies and practices
• Tracking, monitoring, and managing tickets to adherence to service levels
• Communicating outage information to End Users
• Using BMC, to open, monitor, close and escalate calls.
• LAN/WAN manufacturing environment at the desktop, over the phone, through email, and using remote connectivity, generating and resolving the tickets.
• Windows 7/Office 2010 team deployed Windows 7 and Office 2010 to 3000 machines also responsible for software installation and served as first use point of contact.