Helpdesk Technician Resume Wixom, MI - Hire IT People

SUMMARY:

Enthusiastic IT Professional with extensive experience working in large scale corporate environments working on workstations and servers as well as IT infrastructure.
Skilled in providing independent help desk tier 1 and 2 computer/network engineering support and facilitating tier 3 support.
Committed to providing high quality customer service experience.

TECHNICAL SKILLS:

Active Directory
BMC Remedy
Cisco Call Manager
Work well with staff and customers
DHCP/DNS Ethernet
Phone, Printers
Service Desk
MS Office Proficient
VMWare and VSphere
Backup Management
Win Server
Wireless Support

PROFESSIONAL EXPERIENCE:

Confidential, Wixom, MI

Helpdesk Technician

Responsibilities:

Managed helpdesk system Manage Engine Service Desk fielding user requests; resolving or forwarding to appropriate support group.
Installed and supported Lotus Notes client 6.5 - 9.0 Win XP/7/Pro/8, Win Server 2003/2008/2012 , Active Directory Administration, Citrix support, MS Office, Oracle Client 10, Adobe Pro 9/X/XI, Manage Engine Service Desk Plus 7.6 - v8.0, Quantum Scaler i500 Tape Library Management, Call Manager administration.
Computer and network support engineer configuring and deploying workstations, servers, laptops, desktops, printers, and tablet PC's.
Backup Management of main file server and manufacturing systems and instrumentation, WSUS server, Trend Micro AV Server, Iron Mountain tape management
Documented and executed proposed software and equipment implementations and wrote and revised documents including SOP’s and Work Instructions.
Conducted new hire IT orientation training and provided VMware vSphere data center management.

Confidential, Detroit, MI

Helpdesk Technician

Responsibilities:

Responsible for the configuration and deployment of workstations, printers, installation of desktop applications, and configuration of wireless tablets.

Environment: MS Office 2003, Lotus Notes Email 6, Oracle v9.1, Backup Exec 12/2010 support, Manage Engine Helpdesk 7, Acronis Snap Deploy, ERP Client Configuration, workstation imaging.

Confidential, Detroit, MI

Helpdesk Technician

Responsibilities:

Functioned as a Helpdesk Technician responsible for configuration and deployment of workstations, printers, installation of desktop applications, and configuration of wireless tablets.

Environment: MS Office 2003, Lotus Notes Email 6, Oracle 9.1, Manage Engine Helpdesk 7, Acronis Snap Deploy, ERP Client Configuration, workstation imaging.

Confidential, Troy, MI

Responsibilities:

Worked on a project to replace/upgrade Server 2003 Domain Controller and Application Server.
Completed project to upgrade and replace domain controller.

Confidential, Tinton Falls, NJ

Helpdesk Technician

Responsibilities:

Performed site surveys ahead of install teams of new Nymbol server.
Performed equipment inventory of wireless devices such as Telzon lasers, wireless scales and printer carts, POS registers and wireless access points for upgrades.
Completed reports for install teams with images and documentation.

Confidential, Farmington Hills, MI

Helpdesk Technician

Responsibilities:

Installed and maintained Win XP/Vista computer workstations and peripherals; Dell and HP Symantec.
Installed and configured SCO Unix servers as application server.
Installed and maintained HP Win2000 and 2003 servers as file and print servers.
Installed and configured Linux email server Scalix 10.0
Worked on network cabling and wireless LAN installation and support.
Network Cat5 and serial cabling; provided modem support.

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Helpdesk Technician Resume

Wixom, MI

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