POS support specialist Resume

SUMMARY:

Motivated professional with a strong background in technology, who is seeking a company with growth and development opportunities. Thrives in a fast paced, challenging work environment, and is eager to learn new things and take on new tasks.

SKILLS:

Strong written and verbal communication
Familiar with configuring and diagnosing Firewalls, ie Sonic Wall and Cisco
Operating Systems: Windows 98, Windows XP, Vista, Windows 7,8 &10, Citrix.
Microsoft Office Suite 2003 / 2007 / 2010 / Office 365, Outlook, Word, Excel..
Active Directory Administration. Add / modify / remove users, move OU's, change passwords.

PROFESSIONAL EXPERIENCE:

Confidential

POS support specialist

Responsibilities:

Assisted in upgrading 519 stores, by installing new POS systems.
Completed 2 - 3 stores a day, meeting strict deadlines to ensure stores were ready before customers entered the store.
Worked in the POS build lab to clone new hard drives.
Partnered with management to cut labor time in half

Confidential

Desktop support specialist

Responsibilities:

Supported several 100 users, assisting them in adding, modifying, removing, and unlocking their active directory accounts and several software programs that kept the production going. Also assisted with the production belt, helping with jams and resets.
Documented Assets within RIM policies, while adhering to HIPPA compliance and decommissioning hardware policies regarding asset disposal.

Confidential

Tier Level 1 Service Desk Analyst

Responsibilities:

Experience configuring and diagnosing Firewalls, ie Sonic Wall and Cisco
Active Directory Administration. Added / modified / removed users, move OU's, changed passwords.
Working Tier I and Tier II support for 10,000 users, averaging 10+ calls a day out of 50-100.
Worked with Zabbix to monitor Managed Circuits for many high-level customers.
Worked with internet providers when failures were found. Ie Bellsouth, Time Warner.
Diagnose compatibility issues with client's programs and add-ons, Adobe, JAVA, Browser settings. Assisted in Virus removal and worked with hardware failures.
Troubleshoot, install, upgrade software, hardware, peripherals and mobile devices.
Troubleshoot computer issues via phone or remotely using Remote Desktop Connection or Kaseya.

Confidential

Help Desk Analyst

Responsibilities:

Provided remote support to basic and complex user issues, while ensuring first time resolution to all calls.
Monitored a queue, and triaged calls to other specialist, while personally working on calls for Active Directory Administration, AD and software password resets, installation problems, mobile device installation and troubleshooting, etc..
Working Tier I and Tier II support for 10,000 users.
Averaging 30+ calls a day out of 500-750.

Confidential

IT Customer Support Specialist

Responsibilities:

Worked with many National companies as a contract labor installation / repair consultant.
Worked with Senators, banking, hospitals, rest homes, large businesses, chiropractors, residential.
Full-service computer systems sales and support.
Specializing in networked systems for small professional offices.
Responsible for all aspects of the business, including lead generation and sales, account management, supplier relationships, and performance of technical services.

Confidential

IT Technical Support Supervisor

Responsibilities:

Responsible for overseeing standalone and networked computer systems for a large customer base of accountants, lawyers, and other professionals.
Used Asset Management software to track computer and components from vendor to end user.
Installed, configured, and maintained over 300 local area networks. Novell and Microsoft.
Worked closely with suppliers, negotiating contracts for external and internal systems.
Managed a small team of installation and support technicians.
Responsible for all system and parts ordering as well as the current inventory.

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