WORK EXPERIENCE:

Confidential

Owner

Responsibilities:

• Founder and Core Developer of Confidential
• Two sided marketplace providing on demand snow and ice management.
• B uilt using PHP, AngularJS with a MySQL backend and hosted on cloud based AWS EC2 instance running Apache Web Servers, which I built
• Oauth2, Paypal API, Google API's, Twilio and other web service integrations. Most of the site is behind the login. I would be glad to demo upon request.
• Largest commercial database of Salons and Stylists in Ohio
• Built using PHP, AngularJS and MySQL and hosted on shared Apache web servers.
• Unique and beautiful artist centric web design
• Built using PHP, AngularJS and MySQL and hosted on my cloud based AWS EC2 Apache Webservers Apache.

Confidential

MSFT Server Consultant

Responsibilities:

• Custom Microsoft deployment work for Kodak, PGW, PPG, Myers Industry and others
• Security work for NYSE traded company - after a Price Waterhouse Cooper IT security audit I was bought in to review the IT response implemented prior to PWC followup. As an offensive security enthusiast, I scored a db breach external and full domain admin promotion internal against a hardened Fortune 500 target during my one week audit.

Confidential

Senior Messaging Systems Engineer

Responsibilities:

• Maintain a messaging infrastructure supporting 12,000 mail users and 700 Blackberry accounts considered one of two business critical systems
• Meet service levels of 99.9% account / hour uptime with 98% SPAM blocking efficiency
• Provide direct training to the helpdesk in new messaging processes and systems
• Lead the implementation of a message archival system to ensure Sarbanes - Oxley compliance
• Work directly with vendors to maximize utility from deployed capital and test pipelined technology
• Deploy third party messaging applications using Microsoft System Center Configuration Manager 2007
• Act as the on call representative for the Confidential Wintel team once per month, ensuring off hours business impacting issues involving any Windows server are addressed in a prompt and thorough manner

Confidential

Migration Project Manager

Responsibilities:

• Develop a plan for migration from a physical Exchange 2003 server environment to a virtualized Confidential environment including server layout, processor and memory specifications, and SAN storage requirements. This plan was submitted to and approved for implementation by our Enterprise Architect.
• Build all servers in a dedicated virtual environment, including virtual disk provisioning, OS and Exchange installation and all Exchange configurations
• Manage the smooth migration of our user base, including 3000 users on a non exchange SMTP server, into the new Confidential environment ensuring minimal user impact
• Confidential National Helpdesk Build Team Engineer, January2007 - October 2008
• Develop a set of standards for the helpdesk to identify issues that require re-imaging, track incoming and repaired systems and ensure that user data is never lost
• Develop and implement a Sarbanes-Oxley compliant process to backup and retain all user data from imaged machines for a period of up to 7 years.
• Develop and maintain an updated image list for the most common desktop and laptop configurations deployed in the field.
• Repair dropped and broken PC's using parts stockpiled as needed during the asset retirement process
• During my time in this role, I implemented several new standards including a 24 hour re-image for virus infected PC's, a loaner laptop pool for consultant pharmacists built with otherwise unusable equipment and a PC repair capability that included much in demand laptop monitor repair.
• After my promotion to Exchange administrator, the operations of the build team were formalized to include a manager and 3 technicians. Prior to this it was just me doing what I could to support the helpdesk staff with physical repairs.

Confidential

Helpdesk Support Technician

Responsibilities:

• Maintain a 13,000 seat Windows user base plus 1,000 thin client terminals in all aspects of information technology support as a member of an un - tiered helpdesk
• Exhibit strong communication skills in a high pressure environment where critical prescriptions must be filled within 1 hour at any time of day or night
• Perform printer support across a 300 site WAN including user configuration, printer troubleshooting and maintenance dispatch
• While much support for Right Fax and Lightening Fax was performed through a 3 rd party, there was substantial exposure as helpdesk and server administrator to these and Esker fax applications.
• Perform basic router troubleshooting across multiple Cisco IOS versions using #en credentials to identify issue causes, locate users on the LAN, verify static IP assignments and perform other tasks as needed.

Confidential

Helpdesk Manager

Responsibilities:

• Due to high turnover on this 12 person helpdesk and a pending migration from Confidential to MS Active Directory, I was bought in for 90 days to stabilize the staff and complete a handful of important projects
• Design and implement a virtual, 99.9% uptime, McAfee Endpoint Encryption environment to secure 300 executive laptops ensuring compliance with Department of Energy generator security standards.
• During Novell to Exchange cloud migration, acted as the main liaison between 3 rd consultant firm and American Municipal Power
• Review technical competencies for each helpdesk member and submit a review of each employee to the CTO
• OnForce, January 2008 - Current
• As a member of the OnForce community of I.T. professionals, I maintained a perfect 100% rating through 74 completed work orders an unblemished record I maintain to this day and one of the best in the state
• Services rendered via OnForce include Wi-Fi hotspot installation and configuration, kiosk and POS support, VOIP, dial tone troubleshooting with responsibility starting at the DEMARC, network installation and drop termination, wall mounted television installation up to 32" and many more projects
• Non-OnForce consulting is mainly Exchange related and includes experience with ISA server configuration, Linux @mail server, Exchange 5.5, disaster recovery and attack mitigation

Confidential, Columbus, Ohio

Supervisor

Responsibilities:

• Maintain day to day structure and discipline for a 20 - 30 member team, ensuring these technical support representatives meet project goals in quality, efficiency, attendance and half a dozen other standards
• Drive change in a highly dynamic environment to ensure compliance with client expectations
• As the first supervisor dedicated to our centers most out-of-compliance technicians, my duty was to coach our motivated, competent agents and remove those unwilling or unable to perform effectively.
• Top Team - August 2005, Awarded from a composite score based on Team performance criteria including average handle time, quality assurance, first call resolution, schedule compliance and ticket accuracy.
• Top Supervisor - September 2005, Awarded by upper management based upon overall supervisory skill

Tier 3 Help Desk

Confidential

Responsibilities:

• Support Tier 2 Help Desk by providing advanced troubleshooting steps tailored to resolve specific issues while remaining within Confidential support boundaries
• Take over and personally address issues deemed too complex for Tier 2 support
• During my time as a Representative, my average handle time for inbound calls was 20% lower than the center's average. My Quality Assurance score was in excess of 97%, the center's average was 91%
• Confidential Technical Support Technician
• First line of support for Confidential DSL customers throughout the Confidential .
• Answer all questions with an end result of failure to access the internet. Issues include network configuration problems, virus and malware, account and billing issues and Confidential line related problems
• Maintain call center standards of 15 minutes per call, 90% quality assurance and 80% first call resolution in a high volume queue

Confidential, Dublin, Ohio

Responsibilities:

• Apply my finance experience and acquire new knowledge in an efficient and thorough manner to provide real assistance to my mentor and our Team
• Help service our Team's clients by performing research, composing letters in response to client correspondence and making calls in an effort to provide the best possible customer service
• Evaluate client investment strategy in light of goals and risk tolerance by evaluating resources such as Morningstar, the Portfolio Architect and live stock tracking tools as well as industry and company analysis from Confidential strategists
• Learn face to face financial techniques by taking part in meetings with top clients and fund promoters