Service Desk Analyst Resume Jersey City, NJ - Hire IT People

OBJECTIVE:

Highly motivated college graduate seeking a position in the Network Engineering/Computer Science field. I have experience in configuring Cisco equipment (Switches and Router), and working on a team to troubleshoot technical tickets.

TECHNICAL SKILLS

Java
Cisco
HTML
SQL
team experience as well as capable of working independently with minimal supervision
bilingual English/Spanish

PROFESSIONAL EXPERIENCE

Service Desk Analyst

Confidential, Jersey City, NJ

Managed user accounts and access rights to various network resources through Active Directory Group Policy and Sailpoint system (User Identity and access right Management system)
Troubleshoot technical and software issues through remote login clients in New York’s Financial District.
Ensure positive connectivity for clients in Montreal and Quebec to access Bloomberg Terminal or other stock trader applications.
Handled both SCCM & SDG Package deployment
Implemented proper ticket documentation & escalations via the Service - now system
Handled on around 40-60 calls a day with an average ticket resolution of 20-30 by EOD
Use Good Mobile Control to assist user with Good application issue; Print Release Management; RSA Secure Control to manage RSA token for users

Equipment Lab Manager

Confidential, Bloomfield, NJ

Distributed cameras, microphones and other media equipment to students and faculty
Checked equipment inventory daily to ensure items were returned and kept records

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Service Desk Analyst Resume

Jersey City, NJ

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