Help Desk Technician Resume
4.00/5 (Submit Your Rating)
Philadelphia, PA
TECHNICAL SKILLS:
- Mac and PC expert
- Windows 7 All Editions, 8, 8.1, 10
- Windows Server 2003
- Windows XP
- Hardware support and troubleshooting
- Computer diagnostics and repair
- Virus and spyware removal
- System administration
- System checks and troubleshooting
- Networked applications
- Customer service - focused
- Strong knowledge of MS OS installation and Configuring
- Service Desk
- Database maintenance
- Microsoft Word, Excel, PowerPoint
- Microsoft Exchange 2010
- Object-oriented design
- Linux (Ubuntu, Fedora)
- HTML
- Server management
- NoSQL database systems
- PHP
- Critical thinker
- Excellent research skills
- Highly motivated
- Detail oriented
- Team leadership
- Planning/ coordinating
- Professional demeanor
- Organizational planning
- Strong communication skills
- Managing tight deadlines
- Working independently
- Leadership
- Highly motivated
- Resourceful
- Organized
PROFESSIONAL EXPERIENCE:
Confidential, Philadelphia, PA
Help Desk Technician
- Provided IT support to company personnel.
- Provided real-time support to everyday users of Window's OS, hardware and software.
- Supported customers having data connectivity issues.
- Internet services.
- Developed and maintained positive customer relationships.
- Reported important problems to management.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
- Devised workarounds for problems.
- Researched, documented and escalated cases to higher levels of support according to internal procedures.
- Assisted in process refinement to improve customer service and support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
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