Information Security Office & IT Compliance Intern Resume

TECHNICAL SKILLS:

Skilled in: Digital Forensics and Risk Analysis.

Software development experience with: Java, Python, C/C++, Ruby, PowerShell.

Knowledgeable in: Microsoft Office, Windows, Linux, Mac OS, SharePoint, Box, Firewall, web and database software.

PROFESSIONAL EXPERIENCE:

Information Security Office & IT Compliance Intern

Confidential

Responsibilities:

Developed a unique tool to migrate data securely from a cloud - based storage site to a locally hosted SharePoint site.
Utilized a leading business intelligence tool to create executive dashboards, automate reports and visualization comparisons that included real-time data updates.

IT Consultant

Confidential

Responsibilities:

First line of support for Penn State faculty, future, present and past students. Provide onsite as well as remote support and troubleshooting of desktops, laptops and tablets.
Responsible for responding to user’s requests for IT support, resolving issues, and updating the IT service management tool ServiceNow.

IT Intern

Confidential

Responsibilities:

Provided Technical support for hardware and software issues.
Expert in asking the right questions to effectively diagnose and resolve problems.
Maintained a knowledgebase of issues, modifications, malfunctions and resolutions. Trained users on new features of the operating system and software.

Computer services Technician

Confidential

Responsibilities:

Resolved Wi-Fi connectivity, printing, and troubleshooting of other computer issues. Responsible for facilitating laptops through a loaner laptop program.