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Information Security Office & It Compliance Intern Resume

TECHNICAL SKILLS:

Skilled in: Digital Forensics and Risk Analysis.

Software development experience with: Java, Python, C/C++, Ruby, PowerShell.

Knowledgeable in: Microsoft Office, Windows, Linux, Mac OS, SharePoint, Box, Firewall, web and database software.

PROFESSIONAL EXPERIENCE:

Information Security Office & IT Compliance Intern

Confidential

Responsibilities:

  • Developed a unique tool to migrate data securely from a cloud - based storage site to a locally hosted SharePoint site.
  • Utilized a leading business intelligence tool to create executive dashboards, automate reports and visualization comparisons that included real-time data updates.

IT Consultant

Confidential

Responsibilities:

  • First line of support for Penn State faculty, future, present and past students. Provide onsite as well as remote support and troubleshooting of desktops, laptops and tablets.
  • Responsible for responding to user’s requests for IT support, resolving issues, and updating the IT service management tool ServiceNow.

IT Intern

Confidential

Responsibilities:

  • Provided Technical support for hardware and software issues.
  • Expert in asking the right questions to effectively diagnose and resolve problems.
  • Maintained a knowledgebase of issues, modifications, malfunctions and resolutions. Trained users on new features of the operating system and software.

Computer services Technician

Confidential

Responsibilities:

  • Resolved Wi-Fi connectivity, printing, and troubleshooting of other computer issues. Responsible for facilitating laptops through a loaner laptop program.

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