EXPERIENCES

Sr Specialist, Confidential

SCCM/Antivirus/AD Administrator

Responsibilities:

• Manage, maintain, troubleshoot and configure SCCM 2012 R2 SP1
• Deploy applications and packages via SCCM
• Manage OSD images and drivers
• Application Catalog
• Manage and deploy Windows and 3rd party updates via SCCM and Shavlik
• Manage antivirus compliance and troubleshooting
• Manage Encryption, Decryption, and add/removal of antivirus and virus removal
• Maintain and manage SQL Database
• Configure WSUS
• Create and manage Group Policy Objects
• Troubleshoot and resolve issues with SCCM, Kaspersky, and VPN clients
• Manage and maintain virtual severs and distribution points
• Manage and maintain VDI
• VMFusion, VMware, and Hyper V
• SQL Queries and reporting
• Cisco Anyconnect and Juniper Network Connect VPN

Confidential

HelpDesk Analyst III

Responsibilities:

• Active Directory management and auditing
• Office 365 management and setup
• Helpdesk Support (Onsite and Remote)
• LANDesk and Dameware
• Configure, install, and troubleshoot computer, network, and peripherals
• XP, Windows 7, Windows 10, Mac support
• Troubleshoot and support in - house applications for medical staff
• Office 2003, 2010, and 2013 Support
• Winterm setup and configuration
• First Class Email
• Manage virtual servers, file servers, and print server
• Citrix Xenapp Farm

Confidential

Tier II Tech / System Administrator

• Active Directory management and auditing
• XENAPP 6.5 (Managing servers, policies, and users)
• Vmware/Vcenter - manage virtual machines and servers
• Group Policy Objects - Management and Troubleshooting
• DHCP and DNS
• Mevo - HoiB - Cisco 800 Series configuration
• File share management on Files Server and SAN
• Exchange 2010 Management
• Project Management
• Server upgrades, install, and maintenance
• SCCM
• Windows Deployment Services / MDT
• Cisco Wifi Controller iMac, Mac Book, MAC OSX
• Sharepoint
• Avaya

Confidential

IT Assistant Manager

Responsibilities:

• Responsible for various technical and computer related issues. Providing high quality IT work for Tri-Dim employees.(PCs, laptops, and VoIP phones)
• Manage and Lead Helpdesk Tech
• Help desk support remotely and on-site
• Setting up meetings with VP and department heads
• Implementing new and automated procedures to improve production and reduce user errors
• Training employees on how to use different technologies by documenting various procedures
• Installing, repairing, and troubleshooting PCs, Laptops, VoIP phones, printers and Wyse terminals
• Active Directory Management - creating users, resetting passwords, unlocking accounts, adding users to groups, and other management tasks
• Installing, troubleshooting, and activating MS Enterprise Server 2008
• Microsoft Office Professional Suites
• Exchange support and administration
• Windows Server 2000,2003,and 2008
• Backup/Restore procedures and documents
• VB scripting and creating logon/logoff scripts for users
• Ghost imaging operating systems (Acronis & Ghost)
• Citrix Presentation Server 4.5 and Wyse terminals
• Proposals and Purchasing
• ERP system management
• SQL Query and database
• Dell AppAssure 5
• Server Virtualization - VM Ware Server and Workstation (ESXi)
• SAN
• BGP and AVPN

SKILLS

• Expert with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook
• PC and Laptop setup and installation, as well as various peripherals, data entry, and file updating
• Experienced in system-operations training, collections, and customer service
• Experienced with Symantec Endpoint Protection, Secure Perfect, Kaspersky and Citrix
• Windows 7, MAC OSX, Server 2000 - 2012 R2
• SQL Server and Report Server
• Cisco VoIP Phones
• Cisco VPN Client
• Installed, repair, and trouble-shooting laptops, PCs, handheld scanners, and printers
• Active Directory
• Citrix Xenapp 6.x and Wyse terminals
• HTML Web Design
• Project Management
• Microsoft Certified Professional (MCP)
• Communication and active listening
• Problem-Solving
• Symantec Backup Exec
• SQL Server 2000 - 2013
• RDS - Server 2008 and Server 2012 R2
• Android and IOS
• SCCM 1511
• Exchange 2003 - 2013
• Dell Appassure 5
• Virtualization
• AVPN
• Cisco Routers and Switches
• Group Policy (GPO) Management
• Project Management

ACCOMPLISHMENTS

• Stabilized SCCM environment and upgraded SCCM from SCCM 2012 SP1 to SCCM 2012 R2 SP1
• Reduced the percentage of non-compliant machines in Kaspersky to below 3%
• Deployed Office 365 from SCCM to over 3,000 end users
• Resolved issues with WSUS syncing with SCCM SUP
• Stabilized OSD images and reduced image time by 45 minutes
• Setup Application Catalog in order to allow users to install applications via web browser to ease administration and management
• Managed and troubleshooting of VDI
• Setup and maintain Remote Desktop Services and apps
• Manage Active Directory GPO and accounts
• Manufacture used paper trail to monitor and record production. IT Team revolutionized process to replace paper with computers that provided live data network. As team member, I trained production staff to efficiently use new MTOP system. Production records now provide real-time value and agile flexibility
• Manufacturing aluminum variance increased from 15% up to 40%-55%. Conducted research and discussed issue with maintenance and purchasing to identify problem areas that lead to the modification of BOM and modification to the mechanics of the equipment. Leading to cost savings and reducing the variance by a significant margin of 30%.
• Customer required data matrix barcodes with required information to be added on specific filter and carton labels. With communication with customer’s engineers and personnel, the developments of data matrix bar code fonts were implemented that contained the needed information required by the customer. Carton and filter labels met the specifications of the customer and provided customer satisfaction.
• No obtainable documentation of important documents or backups of manufacturing processes or hardware. Created a folder accessible on the network that contains documentation, programs, and images of hard drive to reduce the amount of down.
• Manufacturing and Shipping had a need for mobile devices that could communicate live data to the network. Found hardware solution to provide mobility and security while providing live data to network. Tested software and trained employees on how to use the scanners properly to meet the needs of Manufacturing and Shipping.
• UPS World Ship program had different formats and setups in each of the Tri-Dim locations. Worked with UPS rep and other IT team members to develop a standard to ensure correct rates, labeling, and procedures were identical across the company. All locations that use UPS World Ship program operate in the same manner in regards of rates, labeling, and procedures.
• Began in the position of a filter assembler on the manufacturing floor. Converse with production manager who recommended me to the IT department. With hard work and dedication lead to being the lead Help Desk Technician.
• The need of a labeling program for special pleats that could be used industry wide. Developed a program that produces special pleat labels in a cost effective manner industry wide. Worked with remote sites to implement special pleats program and currently printing labels successfully in each location.
• Tri-Dim migration to new online payroll system. Trained and setup users to ensure they have the ability to access payroll information. Users have become proficient in the use of the ADP online portal.
• IT Help Desk need of reliability and dependability. Was given the assignment of becoming Help Desk Lead to provide reliable and dependable service for end users. Help Desk has been faster in response time and more dependable in meeting the needs of end users company wide.
• Spear headed migration of T1 and DS3 circuits in several sites to AVPN by working with AT&T and configuring routers, switching BGP routing protocol, and executing TTU successfully on fiber circuits
• Implemented innovative backup solution and procedure with new technology from Dell Appassure
• Lead project of server virtualization, decreasing the number of physical servers from 15 to 3 physical servers. Reducing cost in electricity, resources, and space.
• Resolved issue with new HOiB configuration - fixed config for Cisco 891F router to work properly to allow users to have VPN and internet connection
• Setup new Print server and migrated users to new print server
• Rearrange and cleaned up Group Policy to provide stable environment and ease administration
• Assisted with setting up DR site in the Richmond location for Confidential