Application and Support Intern Resume , Washington, DC - Hire IT People

SUMMARY:

CompTIA A+ certified professional seeking an entry - level role to provide clients with the best IT support using the skills and techniques I have gained through training, work experience and personal study. I have a passion for helping my teammates and clients achieve their goals as efficiently and meticulously as possible.

TECHNICAL SKILLS:

Software: Microsoft Windows OS Windows XP, 7 and 8; Apple OS; Linux OS; Microsoft Office Suite 2010-2013; Microsoft Outlook; Microsoft Project; SharePoint; VMware; Installation OS and Drivers

Hardware: Storage devices; Dell desktops; Apple laptops; Asus laptops; Gateway laptops; HP printers; Computer assembly and disassembly; hardware installations; laptop part replacement of monitor, heat sink and HDD

Networking: Running cables; troubleshooting connectivity; identifying and activating ports; Router configuration; server configuration; device configuration; creating cables (RJ 45 & RJ 11)

Programming: Basic HTML, CCS, SQL, and JavaScript

EXPERIENCE:

Confidential, Washington, DC

Application and Support Intern

Responsibilities:

Collaborated to develop and present final recommendation of new human resources recruitment software to Chief Technology Officer and Technology Services and Solutions for implementation
Interviewed 100+ civil servants on ways to improve IT customer support
Identified 40+ user, technical, and unmet security requirements for recruitment software
Provided weekly status reports to executives, managers, and/or developers
Researched 50+ websites specializing in human resources to acquire replacement of a legacy application
Managed and shared documentation regarding projects via SharePoint
Evaluated commercial off the shelf products to meet NASA standards for application replacement
Diagnosed changes to be implemented to internal website appearance and structure with 508 compliance

Confidential, M cLean, VA

Consultant

Responsibilities:

Identify problems with networking routers on 3 home networks and resolve issues by troubleshooting
Provide troubleshooting support on hardware, network, MS Office, Mac OS, Windows OS 7, 8, and peripherals
Implement programming of Wi-Fi devices, printers, and routers
Provide additional administrative support by installing anti-virus software, updating passwords, virus removal, updating operating systems for Windows, Macintosh, iOS 6, Android OS, and reset faulty applications
Acted as lead to junior members by delegating tasks and demonstrating customer support
Provided customer service to more than 300 customers daily in a fast-paced environment
Met Quality Assurance Standard Assessment through biweekly inspections

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Application And Support Intern Resume

Washington, DC

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