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Application And Support Intern Resume

Washington, DC

SUMMARY:

CompTIA A+ certified professional seeking an entry - level role to provide clients with the best IT support using the skills and techniques I have gained through training, work experience and personal study. I have a passion for helping my teammates and clients achieve their goals as efficiently and meticulously as possible.

TECHNICAL SKILLS:

Software: Microsoft Windows OS Windows XP, 7 and 8; Apple OS; Linux OS; Microsoft Office Suite 2010-2013; Microsoft Outlook; Microsoft Project; SharePoint; VMware; Installation OS and Drivers

Hardware: Storage devices; Dell desktops; Apple laptops; Asus laptops; Gateway laptops; HP printers; Computer assembly and disassembly; hardware installations; laptop part replacement of monitor, heat sink and HDD

Networking: Running cables; troubleshooting connectivity; identifying and activating ports; Router configuration; server configuration; device configuration; creating cables (RJ 45 & RJ 11)

Programming: Basic HTML, CCS, SQL, and JavaScript

EXPERIENCE:

Confidential, Washington, DC

Application and Support Intern

Responsibilities:

  • Collaborated to develop and present final recommendation of new human resources recruitment software to Chief Technology Officer and Technology Services and Solutions for implementation
  • Interviewed 100+ civil servants on ways to improve IT customer support
  • Identified 40+ user, technical, and unmet security requirements for recruitment software
  • Provided weekly status reports to executives, managers, and/or developers
  • Researched 50+ websites specializing in human resources to acquire replacement of a legacy application
  • Managed and shared documentation regarding projects via SharePoint
  • Evaluated commercial off the shelf products to meet NASA standards for application replacement
  • Diagnosed changes to be implemented to internal website appearance and structure with 508 compliance

Confidential, M cLean, VA

Consultant

Responsibilities:

  • Identify problems with networking routers on 3 home networks and resolve issues by troubleshooting
  • Provide troubleshooting support on hardware, network, MS Office, Mac OS, Windows OS 7, 8, and peripherals
  • Implement programming of Wi-Fi devices, printers, and routers
  • Provide additional administrative support by installing anti-virus software, updating passwords, virus removal, updating operating systems for Windows, Macintosh, iOS 6, Android OS, and reset faulty applications
  • Acted as lead to junior members by delegating tasks and demonstrating customer support
  • Provided customer service to more than 300 customers daily in a fast-paced environment
  • Met Quality Assurance Standard Assessment through biweekly inspections

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