IT & Communications Manager Resume

SUMMARY:

Obtain an Information Technology position where I am challenged to use and grow my skills to meet and exceed expectations.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

IT & Communications Manager

Responsibilities:

Confidential

Systems Project Coordinator

Responsibilities:

Train Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products
Independently develop customer transition project work plans for new and upgrade installations of Keefe Group technologies
Configure and test all Keefe Group software and hardware for delivery to customer sites
Lead project teams in upgrading and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers
Supervise and assist regional technical coordinators as they introduce and configure Keefe Group technologies at customer sites
Deploy new technologies and/or upgrades at customer sites and manage transition among customer staff and Keefe Group staff
Train Keefe Group operations staff when new technologies and/or upgrades are introduced
Assist in help desk call center ticket escalation as needed
Document all service, training, configuration, and upgrade activities as specified by the Systems Project Manager

Confidential

Support Technician

Responsibilities:

Provided efficient, high quality technical support services
Supported customers that had Citrix environments with basic problems including password resets and configuration of new users
Install and implement desktop hardware and software according to department standards and procedures
Provided Tier I on - site technical support for customers
Maintain, diagnose and troubleshoot co-located backups, server updates and networked printers
Closed tickets within SLA and maintained accurate and timely time entries on all work performed

Confidential

Information Technology Manager

Responsibilities:

Responsible for all information service applications and technology including desktop support and server support
Responsible for telecommunications including; cellular and our cable internet service that is running VOIP phones over the broadband connection
Responsible for Harding Energy’s web presence and updating information
Implemented a new ERP system, E2 by Shoptech, that saved the company money and give them greater visibility in their manufacturing process
Responsible for creation and implementation of a Disaster Recovery Plan
Responsible for researching and purchasing software and hardware for Harding Energy’s network

Confidential

Star Help Desk Analyst

Responsibilities:

Answer and troubleshoot calls to provide Level 2 technical support for the Foremost Star website to Star Help Desk Representatives
Returning calls to agents who are having problems with the website, troubleshooting Internet Explorer, and resolving printing issues

Confidential

Star Help Desk Representative

Responsibilities:

Answer and troubleshoot calls to provide agents with excellent technical support for the Foremost Star website
Creating new user in the mainframe, helping agents reset passwords, and troubleshooting I.E. problems

Confidential

Systems Technician

Responsibilities:

Answered and troubleshoot calls to provide clients with technical support for computers and networks
Provided consulting, installation and support of software, new systems, and corporate roll-outs
Promoted to the On-Site Network Administrator at two public schools with 1000+ users

Confidential

Windows 2000 Support Specialist

Responsibilities:

Worked with a team converting from Windows 95 operating system to Windows 2000 on all company PC’s, both desktop and notebooks
Installed and configured all necessary programs that users utilize in their daily tasks
Completed necessary upgrades and troubleshooting of hardware and software issues during the conversion