Tier 1 IT Service Technician Resume Baltimore, MD - Hire IT People

SUMMARY:

I am seeking a challenging position that will utilize my experience and education that will add to a company’s success and will lead to more responsibility and growth in the Technology industry.

TECHNICAL SKILLS:

Microsoft Office 365
Microsoft Server 2008 and 2012. Ricoh
Confidential and Confidential trained technician. Experienced in use of power and hand tools.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Tier 1 IT Service Technician

Responsibilities:

Confidential, Confidential

Field Service Technician

Responsibilities:

Territory Management of approximately 500 devices, responsibilities to include:
Repair, installation and service HP mfp printers
Utilizing print applications to install and run diagnostics.
Order parts for repair and maintain accurate inventory records
Imputing service call information/outcomes for reference and follow up.
Utilizing time management by meeting established service call time frames.
Building and maintaining collaborative relationships with customers and support partners

Confidential, Owings Mills, MD

Service Technician

Responsibilities:

Management of a major hospital account with over 700 pieces of equipment, responsibilities to include:
Gathering a working knowledge to properly service and repair of a variety of devices including Confidential printers, Kyocera, Confidential and Ricoh copiers.
Responsible for trouble shooting network issues pertaining to printer and copiers.
Manage inventory of all parts and supplies
Provide training for hospital staff on device use

Confidential, Owings Mills, MD.

Repair Technician

Responsibilities:

Repair, program, encrypt and troubleshoot POS electronics adhering to industry standards.
Devices include wireless radio payment systems, Epson printers and imaging payment terminals.
Troubleshoot of related equipment such as PCs, wireless handheld devices, and printers.
Laptop reimaging, laptop repair, operating system upgrades and pc set up
Perform job duties and maintain established quotas
Order electronic parts for department monthly
Assigning and maintaining department work flow
Supervise all operational, maintenance, and safety procedures
Responsible for training new and present employees
Manage inventory of scrapped electronics
Manage Verizon Wireless Accounts