TECHNICAL SKILLS

• vSphere and Hyper - V virtualization
• PowerShell integration and automation
• Eight years Windows Server Experience
• Task automation utilizing PowerShell and VBS
• Enterprise antivirus solutions: Trend Micro and SEP
• GPO creation and optimization
• VMWare VDI desktop virtualization
• Citrix deployment, installations, downgrades, upgrades, and desktop VDI
• Administration of Citrix XenApp Farms
• Multi-role configuration and management including DHCP, TS, DNS, and DC

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Senior Technical Analyst

• Skype for Business SME, Trainer, and Administrator for multiple offices in the US.
• Design, configure, and implement all desktop and infrastructure solutions throughout multiple offices located in several states
• Responsible for utilizing PowerShell, VBS, and C# to automate infrastructure processes.
• Analyze newly acquired subsidiaries’ networks, servers, storage, desktops, and VoIP systems in order to develop an actionable plan to bring the subsidiaries within infrastructure standards
• Responsible for building and maintaining all file shares, print servers, domain controllers, and storage arrays
• Maintain standards, equipment, accounts, and processes in a diverse multitenant environment
• Serve as IT project manager for all office construction and relocation projects
• Ensure daily/weekly/monthly backups are successful, ensure that storage media is maintained offsite where required, and perform recoveries when necessary
• Ensure all offices remain SOX compliant and maintain records for review
• Perform Tier 1 network troubleshooting and maintenance for all companies
• Provide desktop support for 500+ end-users in a multitenant environment
• Responsible for identifying infrastructure requirements, detailing equipment specifications, and procuring all equipment
• Receive, configure, and deploy equipment that that ensures each subsidiary remains compliant with company standards
• Primary point of contact for communication and triage of all outages including root cause documentation for senior management
• Provide 24/7 on-call support for all offices
• Oversee acquisition onboarding and training for each new subsidiary office

Confidential, San Diego, CA

IT Coordinator

• Performed system administration activities of the network, including system monitoring and performance enhancement providing servers and workstations support across numerous offices
• Administered VoIP Avaya systems for more than 300 users, add, drop, call forwarding, voicemail, etc…
• Performed adds, moves, changes on Avaya 96XX series phone sets. Resolved outages and led system troubleshooting
• Loaded firmware and programmed 9620, 9640, 9650 VoIP phone sets. Installed and managed modular messaging voicemail boxes. Supported end managers and users.
• Responsible for 150 users as third level support of over 20 application on Citrix Xenapp 5.0
• Administration of Citrix XenApp Farms
• Supported in-house application management in Citrix environment
• Troubleshooted various issues related to Citrix resource manager, Printers etc.
• Performed Citrix Farm and server health checks on regular basis
• Performed scripting through VBS, CMD, and PowerShell
• Managed communications with Senior IT Staff regarding all IT projects
• Project manager for office wide Windows 10 upgrade
• Managed BYOD environment
• Maintained and updated ticketing system and assigned tickets to IT support staff
• Appointed as the primary representative for triage and communications of all outages including root cause documentation as required by VPs
• Increased efficiency by using PowerShell to automate tasks and in streamlining of Office 365 including mailbox migration, dynamic DLs, etc
• Implemented, configured, maintained, and trained other IT members to use Microsoft Deployment Toolkit (MDT) 2012
• Managed and oversaw Office exchange migration to Office 365
• Managed documentation of logical configuration of network
• Responsible for editing and maintaining network accounts within Active Directory, SAP, LDAP, and other company specific systems
• Provide one-on-one technical support to end users via phone, email, and remote access techniques
• Served as primary technician for 24/7 on-call rotation
• IT project manager for all office relocation projects
• Responsible for managing and maintaining all Servers with minimal downtime

Confidential,Tamarac, FL

IT Service Manager

• Assisted in the management of 30+ separate accounts
• Managed multiple Exchange, smtp, and google accounts for multiple businesses
• Managed multiple companies Citrix environments, varying from VDI enviroments to installing, upgrading, downgrading, and pushing applications
• Installation of Citrix server/XenApp 4.5/5.0 & Citrix Client Tools
• Administration of Citrix XenApp Farms for multiple companies
• Supported in-house application management in Citrix environment
• Troubleshoot various issues related to Citrix resource manager, Printers etc.
• Installation and Configuration of VMware ESX/Vsphere 4.x
• Responsible for providing new clients with initial infrastructure evaluation and project lead on stream lining existing IT Infrastructure for all clients
• Responsible for all tickets that comes into the Help Desk and made sure all issues were delegated and escalated properly
• Identified company need for proper ticketing system, and project manager for launching, maintaining, and training of the SpiceWorks ticketing system as well as the Knowledge Base used by all IBIS technicians
• Responsible for managing and maintaining all Domain Servers with minimal downtime
• Responsible for designing and implementing both wired and wireless network solutions for new and existing customers utilizing Cisco products and Ubiquity solutions
• Assisted users across multiple platforms with day to day issues

Confidential,Coppell, TX

Help Desk Analyst

• Assisted in the management of the account for Textron, Raytheon, and Covanta Energy Service Desks
• Earned SME title for Texron account after three months
• Preformed daily tasks such as password reset, remote desktop, and more using Citrix Terminal Services
• Reset voicemail passwords, setup call forwarding, resolved mailbox issues, and installed Avaya phone systems
• Assist thousands of employees with tier one support
• Solve 50+ tickets using USD Ticketing system a day with a 96% first time call resolution
• Assisted customers with configuring Outlook/Microsoft Office over the phone
• Responsible for editing and maintaining network accounts within Active Directory, SAP, LDAP, and others
• Provide one-on-one technical support to end users via phone, email, and remote access techniques
• Responsible for writing our technical publications and training new hires

Confidential,San Diego, CA

Survival Equipment Technician / Computer Administration

• Maintain, track, and update tickets for over 2000 assets using NALCOMIS and VFS Trace
• Responsible for creating, editing, and maintaining network accounts, UO’s, and access rights within programs such as Active Directory
• Provide one-on-one technical support to end users via phone, email, and remote access techniques
• Assist the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software applications within established standards and guidelines
• Ensure desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems