Audio Installation Specialist Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support.
Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Security Management: Active Directory - Windows Server 2008 - Microsoft Exchange - Ports, Protocols and TCP/IP

SharePoint 2010: Windows XP/Vista/7 MS Office 2007/2010 - IE7/8/9/10 - Google Chrome - Firefox - Bomgar - Remedy

Win7 Migration: Networking- Project Management Vendor Management Remedy Office 365 - SCCM

Spiceworks: Cabling Switches- Micros POS 3700,KDS,Micros Audio Siebel

PROFESSIONAL EXPERIENCE:

Confidential

Audio Installation Specialist

Responsibilities:

Implementation Specialist
Responsible for 100% travel in deploying Micros POS 3700/Audio hardware/software
Responsible for testing/validating the setup of software/hardware
Train clients on the use of software/hardware on site for 48 hours after deployment
Support clients on the software/hardware after deployment
Ensure timely communication to clients, both internal and external
Responsible for assuring install team properly install all hardware within a timely manner /reporting installationprogress to Micros Central Support
Responsible for troubleshooting/supporting POS operating on Windows OS and resolving support incident involving 30% hardware, 70% software, networking and supporting procedural questions for 4200 Radio Shack retail stores across North America
Performs pro-active analysis on issues identified to pre-empt future recurrences
Document problems, changes and corrections according to operational procedures
Cascade information in the form of procedures, feedback and coaching to 1st and 2nd level Technical Support team members on repetitive issues resolved by the Level 3 team
Evaluate, test and implement new equipment into the production environment
Perform remote configurations equipment setup on project rollouts
Remote/Manual reimaging of 4200 severs and cash lanes for Windows 7 rollout project

Confidential

Tier 1 Support

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 300 end users
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows 8 and Windows 7 workstations
Ensure that Remedy and Spice Works tickets are resolved or escalated
Active Directory - Account creation, Password resets, Group policies
Develop client SharePoint Foundation 2010 sites and provide support as needed
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
PC refresh and migration XP to Windows 7 and 8
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage Network accounts to include granting access to secured file shares
Manage bench IT inventory
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connectivity