Information Technology Associate Resume
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PA
SUMMARY:
- Dedicated IT Support Technician with five years’ experience providing rapid, client - centered technical support. Skilled in management and development of hardware, networks, and operating systems. Advanced knowledge of Windows platforms. Strong track record of successful troubleshooting and proven expertise in identifying root causes. Leadership background in IT customer service departments, resulting in record-breaking departmental performance reviews.
TECHNICAL SKILLS:
Major coursework: Databases, Problem Solving Logic, Hardware, Cyber Law, Word Processing, Internet security, System Analysis & Design, Networking Essentials, Client Operating system, and Server operating System.
Additional coursework in: Computer Networks, Computer structure and assembly, software Engineering and Database System, Information Technology and Computer Applications
PROFESSIONAL EXPERIENCE:
Information Technology Associate
Confidential
Responsibilities:- Resolved virus and malware issues with a 100% success rate.
- Set up and configured hardware and software on company equipment
- Maintained accurate hardware and software inventories
- Restored data, operating systems, files, documents and drivers
- Resolved computer hardware and software, printing, installation, and operating systems issues.
Store Manager
Confidential, PA
Responsibilities:- Managed point of sale cash systems and daily register accounting
- Guided staff on appropriately handling difficult and complicated sales
- Generated repeat business through exceptional customer service
- Acted as technical support lead to four store locations
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Boosted sales through enthusiastic brand management
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
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