PC Technician Resume York, PA - Hire IT People

SUMMARY:

Install computers for users by imaging PC’s with the Windows 7 OS and programs needed by users, ensuring proper connected cables and connecting user to the domain through Windows 2008 Server.
Maintenance of network connections, peripheral devices and software applications related to daily operations and information storage and security using the MS AD environment.
Proficient in MS Office 2010/2013/2016/365 within the MS Windows 7 Enterprise environments.
Detail oriented, responsible, a team player, and the ability to solve problems in a logical way.
Train users how to use various equipment including laptops, tablets and mobile phones, both Android and Apple devices.
Diagnose and resolve user problems through telephone and remote desktop applications such as Bomgar, Remote Desktop and PCAnywhere.
Management of user issues through the Remedy ticketing programs.

PROFESSIONAL EXPERIENCE:

Confidential, York, PA

PC Technician

System migration for Good Samaritan Hospital and Philhaven Projects to Wellspan's 16,000 user network, and implementation of EPIC medical recording system.
Installation of PC’s, network printers, document and barcode scanners and installation of software to make sure the devices functioned with computer and Workstation on wheels.
Manage systems by installing software with Symantec Altiris Console, Workstation update and printer utility and utilizing the SEP environment.
Deployment of PC's and laptops under the Asset Device Refreshment program, and ensuring that the new device was functioning properly with all the needed software and peripherals.
Maintained and helped users enroll their Android/Apple mobile devices with Airwatch MDM program and ensured the devices were compliant on Airwatch.

Confidential, Lancaster, PA

IT Contractor

Teach and help computer users making sure all programs are running correctly after the migration, such as Microsoft Outlook 2010 and proprietary software.
Upgrade to Windows 7 operating system for project.

Confidential, York, PA

IT PC Technician

Assist employees with computer issues through the Zendesk help desk ticketing system and answering issues by personal contact, email, and remotely solving user computer, printer and mobile device issues.
Diagnose various software, hardware issues related to the MS Exchange 2010 environment.
Troubleshoot network issues related to computers, mobile devices (Apple and Android devices), routers, and printers.
Setup users with desktops, laptops, mobile devices such as phones, tablets, and hotspots.

Confidential, Lancaster, PA

IT PC Technician

Assist employees with computer issues through the help desk ticketing system and answering by personal contact, email, and remotely solving user computer, printer and cell phone issues.
Diagnose various software, hardware issues related to the MS Exchange environment.
Troubleshoot network issues related to mobile devices, router, and servers.
Setup users with desktops, laptops, and mobile devices, tablets, and hotspots.

Confidential, Lancaster, PA

Help Desk Support

Assisted staff through the departmental help desk and solved user problems through emails and in person.
Trained users on proprietary software and Microsoft Office applications.
Diagnosed and solved software, hardware and network problem on desktop and tablet PC’s with Windows 7 Operating System.