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Pc Technician Resume

York, PA

SUMMARY:

  • Install computers for users by imaging PC’s with the Windows 7 OS and programs needed by users, ensuring proper connected cables and connecting user to the domain through Windows 2008 Server.
  • Maintenance of network connections, peripheral devices and software applications related to daily operations and information storage and security using the MS AD environment.
  • Proficient in MS Office 2010/2013/2016/365 within the MS Windows 7 Enterprise environments.
  • Detail oriented, responsible, a team player, and the ability to solve problems in a logical way.
  • Train users how to use various equipment including laptops, tablets and mobile phones, both Android and Apple devices.
  • Diagnose and resolve user problems through telephone and remote desktop applications such as Bomgar, Remote Desktop and PCAnywhere.
  • Management of user issues through the Remedy ticketing programs.

PROFESSIONAL EXPERIENCE:

Confidential, York, PA

PC Technician

  • System migration for Good Samaritan Hospital and Philhaven Projects to Wellspan's 16,000 user network, and implementation of EPIC medical recording system.
  • Installation of PC’s, network printers, document and barcode scanners and installation of software to make sure the devices functioned with computer and Workstation on wheels.
  • Manage systems by installing software with Symantec Altiris Console, Workstation update and printer utility and utilizing the SEP environment.
  • Deployment of PC's and laptops under the Asset Device Refreshment program, and ensuring that the new device was functioning properly with all the needed software and peripherals.
  • Maintained and helped users enroll their Android/Apple mobile devices with Airwatch MDM program and ensured the devices were compliant on Airwatch.

Confidential, Lancaster, PA

IT Contractor

  • Teach and help computer users making sure all programs are running correctly after the migration, such as Microsoft Outlook 2010 and proprietary software.
  • Upgrade to Windows 7 operating system for project.

Confidential, York, PA

IT PC Technician

  • Assist employees with computer issues through the Zendesk help desk ticketing system and answering issues by personal contact, email, and remotely solving user computer, printer and mobile device issues.
  • Diagnose various software, hardware issues related to the MS Exchange 2010 environment.
  • Troubleshoot network issues related to computers, mobile devices (Apple and Android devices), routers, and printers.
  • Setup users with desktops, laptops, mobile devices such as phones, tablets, and hotspots.

Confidential, Lancaster, PA

IT PC Technician

  • Assist employees with computer issues through the help desk ticketing system and answering by personal contact, email, and remotely solving user computer, printer and cell phone issues.
  • Diagnose various software, hardware issues related to the MS Exchange environment.
  • Troubleshoot network issues related to mobile devices, router, and servers.
  • Setup users with desktops, laptops, and mobile devices, tablets, and hotspots.

Confidential, Lancaster, PA

Help Desk Support

  • Assisted staff through the departmental help desk and solved user problems through emails and in person.
  • Trained users on proprietary software and Microsoft Office applications.
  • Diagnosed and solved software, hardware and network problem on desktop and tablet PC’s with Windows 7 Operating System.

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