Customer Service Resume , Woodbridge, VA - Hire IT People

SUMMARY:

A motivated individual seeking a job position with over 2 years experience in Help Desk Support, and 9 years experience in Customer Service. Easily adapt to a new environment with the ability to learn, understand, and implement new technology.
Perform very well as a team member and\or an independent contributor. Proficient in a wide range of computer operating system, applications software, and tools. Self - motivated, goal-oriented, and customer focused with excellent communication, analytical and problem-solving skills. Ability to handle, troubleshoot and resolve complex technical issues in a demanding work environment quickly and efficiently

TECHNICAL SKILLS:

Operating Systems: Windows, Mac OS X, Linux, Android

Hardware: Desktop PCs, Mac, Laptops, iPhones, Samsung Galaxy, Telephony Systems, Printers, Routers

Application Software: MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Project, MS Visio, VMware applications, anti-virus programs

Languages: C++, CSS, HTML, PHP, SQL, Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, Woodbridge, VA

Customer Service

Responsibilities:

A sales associate with knowledge in Wegmans products and provide excellent customer service on everyday bases
Provide training for new employees with equipment safely, company policy, and work procedure
Filling, maintaining, and rotating product based on First In First Out (FIFO) retail principal
Operating a wide range of systems and equipment with safety as number one emphasis

Confidential, Woodbridge, VA

IT Help Desk Support

Responsibilities:

Responsible for setting up, configuring, and troubleshooting end-user desktop and laptop hardware, software, printers, cell phones, and peripherals devices
Provide day-to-day technical support to customers and staff through via telephone, remote session, and desk-side to resolve application issues quickly and efficiently
Documenting and maintaining an inventory of IT hardware and software assets
Installing software upgrades, patches, and antivirus to ensure systems and applications are protected within JDM guideline and policy
Assisting faculty members and customers with hardware, software, and network related issues
Resolve over 90% of trouble tickets on the first call without escalation, using excellent customer service skills
Follow-up with customer case to make sure issue has been resolved and ensure customers satisfaction
Excellent communication and customer service skills with the ability to communicate highly technical information to both technical and non-technical audiences