Tier II Helpdesk Technician Resume

SUMMARY:

I have acquired a broad range of skills in the Information Technology Business. I have years of experience in system designing, supporting, troubleshooting and administering systems and networks.
Excellent communication and customer service skills.

TECHNICAL SKILLS:

Operating Systems: DOS, Windows 95, 98/NT/ 2000/ XP, Windows Vista, Windows7, Windows 8, 8.1 Linux, and Mac OS

Software: MS Office 2003,2007, 2010, 2013, MS Visio, MS Project, MS CRM, MAC office, Symantec Antivirus Client, Kaspersky Antivirus, Trend Micro, McAfee, VMware, DreamWare, Remedy, Lotus Notes, SharePoint, PCAnywhere, CISCO VPN client, Symantec Ghost and Acronis.

Hardware: Laptops, Desktop computers, Tablets, MACs, PDAs, monitors, projectors, printers, scanner, copier, fax machines, Avaya PBXs and telephones, CISCO VoIP telephones, cell phones and all PC components and peripherals, Cisco Routers, Hubs, Series Switches, Modems, MP3 players, and Digital Cameras.

Server Skills: Administration of Microsoft Windows Servers, Active Directory, Exchange server and Citrix server administration.

Network Skills: Encrypting routers, and switches. Troubleshooting DNS issues and making DHCP reservation. Working with VPN Client. Configuring Voice Circuits and PBXs.

EMPLOYMENT HISTORY:

Confidential

Tier II Helpdesk Technician

Responsibilities:

Helpdesk/Desktop support
Server maintenance
Remote Support
Voice and Data support
Service Desk+ administration

Confidential

Voice Tech Specialist

Responsibilities:

Installed Verizon Circuits
Configured Voice Servers
Configured PBX boxes
Configured Avaya desk phones, iPhones and iPads
Migrated PBXs to VoIP phone system

Confidential

Help Desk Specialist

Responsibilities:

Help Desk /Desktop Support
Windows 7 migration
Administrative support for CISCO VoIP telephones, Cisco call manager
Administrative support for BlackBerry Server
Administrative support for Kaspersky server
Microsoft Volume Licensing management
SharePoint Administration and design
Software and Hardware asset management
IT requisitions budgeting, purchasing and asset management.

Confidential

DLCI Installer

Responsibilities:

Configured Digital Cameras (face detecting cameras) on workstations
Set up new workstations
Trained users on how to use new digital cameras and workstations

Confidential

Computer Technician

Responsibilities:

Desktop Support
Computer Diagnostics and Repair
Computer Upgrade
Computer Maintenance
Network Consultation and Installation
Set up CISCO VoIP telephones and smart phones, GPS’s
I prepared services management reports on a daily basis. I reviewed the day to day activities of our services and made issue resolution suggestions, corrections, comments and emailed special services issues to the management team.

Confidential

Owner

Responsibilities:

Managed Business
Managed Employees

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