Help Desk Analyst Tier 3 Resume Rockville, MD - Hire IT People

SUMMARY:

Young professional with strong background in process streamlining, systems analysis, and effective communication seeking a position as a security engineer that will allow me to lead or assist in consulting projects, security management, network monitoring, security software installation and working to prevent cyber - attacks especially in business and corporate settings.

TECHNICAL SKILLS:

Operating Systems: Desktop (Win 7, 8.1& 10), Servers (Win 2003, 2008, 2012), RHEL 5&6, AIX 5.3 and 6.1, Mac OS, iOS

Standards: HIPPA

Network: TCP/IP, Active Directory, SQL, LAN, Ethernet, ISO, MS SQL, Oracle, Postgre SQL

Software: MS Office 365 Suite

Linux server: Windows Server, Active Directory, AWS

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst Tier 3

Responsibilities:

Ensured compliance with internal and external email safety standards.
Worked with management to update security manuals and address current concerns.
Updated security software to prevent database security threats.
Implemented system recovery procedures to minimize losses should an attack occur.
Consistently met high service standards for more than 500 clients in Boeing Executive Building.
Troubleshooting and resolving 90% of desktop support issues to prevent malfunction of network system.

Confidential, Rockville, MD

Pharmacy Desktop Technician

Responsibilities:

Established 30 plus user accounts and manage access to Network applications ensure network safety
Configuring and installing new Microsoft and Macintosh systems for 30 plus terminals to increase the performance of workstations
Maintaining the up to date operating procedures inside the IT department to ensure stable work rate
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).
Handled 30 plus technical or mission-critical calls daily and consistently met high service standards from 200 clients.