Desktop Technician / Sr. Technician Resume Rockville, MD - Hire IT People

SUMMARY:

I am a talented and accomplished IT management professional, with extensive background in computer systems, hardware, and software. I also have Experience in leading development and implementation of technology systems. I have Train individuals at many levels in computer literacy and Arranged service and maintenance for all computer products. Developed and executed databases to increase company efficiency.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows 10, Windows server 2012 R2, Red Hat Linux, Centos, Mac

Business application: Remedy, Service Now (SNOW), OneDrive For Business, Skype for Business 2016, Info Net, Skyline, Microsoft office 365, Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), Cisco AnyConnect Secure Mobility

Virtualization tools: VMware/ ESXi, Amazon Web Services (AWS)

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Desktop Technician / Sr. Technician

Creating and Opening/Closing tickets using Service Now (SNOW); performing ticket troubleshooting
Updated Active Directory for end users.
Enabling Secure Authorization Passcode for Virtual Private Network (VPN)
Utilizing Remote Desktop (RDP) and Skype for Business for end user remote support
Mac Support with incident and problem tickets to management.
Enrolling users in Pretty Good Privacy (PGP) protection

Confidential, Washington, DC

Desktop Technician / Analyst

Set up new users with all applicable IT equipment .
Answer trouble tickets related to migration.
Running update scan cycles and software update deployment evaluation cycles
Update databases for tracking purposes.
Mapping network drives with Juniper ( running scripts to verify user has H and V drives)
Accountable for equipment location verification thru with paperwork and scanning.
Assist system engineers
Updating hardware and installing latest software updates from SCCM

Confidential, Alexandria VA

Sr. Field Engineer/ DDM Relocation Team Lead

Supervised team of elite Permanent and Temporary Technicians who are responsible for relocating all Confidential related equipment.
Produce daily and monthly reports documenting all relocation activities.
Coordinate movement of equipment including transportation and delivery.
Keep group knowledge up to date concerning hardware and software.
Develop and mentor team members.
Coordinate temporary projects that can vary in scope as well as a fluctuating temporary work force.
Update databases for tracking purposes.
Accountable for equipment location verification thru with EAMS and scanning.

Confidential, Alexandria, VA

Sr. Field Engineer/DDM Relocation Team Lead

Supervised team of elite Permanent and Temporary Technicians who are responsible for relocating all Confidential related equipment.
Produce daily and monthly reports documenting all relocation activities.
Coordinate movement of equipment including transportation and delivery.
Keep group knowledge up to date concerning hardware and software.
Develop and mentor team members.
Coordinate temporary projects that can vary in scope as well as a fluctuating temporary work force.
Update databases for tracking purposes.
Accountable for equipment location verification thru with EAMS and scanning.

Confidential, Alexandria VA

Technical Support Specialist/ CRP Technician

Install new equipment to designated locations assigned by the daily schedule or the supervisor.
Transfer data from the original computer to the new machine and ensure that all data arrives without error. Install and test all drivers.
Assist user with reconfiguring video to closely replicate original look and feel as necessary.
Install and test peripheral equipment utilizing programs commonly used by the client.
Troubleshoot connectivity issues and report findings back to appropriate staff.
Assist in keeping quality control of assets in and out of work areas.
Ensure that all assets are scanned, upon movement, utilizing handheld devices, into the asset management system.
Verify with the customer that the job was completed satisfactorily.
Installation may include CPUs, peripherals, or complete workstations with removal of replaced equipment.
Ensure that the EAMS ticket is completed and resolved to the user's satisfaction.

Confidential, Alexandria VA

Field Engineer

I was a member of the Relocations Team were I relocated Confidential equipment in both day to day events as well as large special projects.
I was responsible for ensuring the accuracy of the assets I managed, by scanning equipment and ensuring the data is correct.

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Desktop Technician / Sr. Technician Resume

Rockville, MD

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