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Desktop Technician / Sr. Technician Resume

Rockville, MD

SUMMARY:

I am a talented and accomplished IT management professional, with extensive background in computer systems, hardware, and software. I also have Experience in leading development and implementation of technology systems. I have Train individuals at many levels in computer literacy and Arranged service and maintenance for all computer products. Developed and executed databases to increase company efficiency.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows 10, Windows server 2012 R2, Red Hat Linux, Centos, Mac

Business application: Remedy, Service Now (SNOW), OneDrive For Business, Skype for Business 2016, Info Net, Skyline, Microsoft office 365, Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), Cisco AnyConnect Secure Mobility

Virtualization tools: VMware/ ESXi, Amazon Web Services (AWS)

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Desktop Technician / Sr. Technician

  • Creating and Opening/Closing tickets using Service Now (SNOW); performing ticket troubleshooting
  • Updated Active Directory for end users.
  • Enabling Secure Authorization Passcode for Virtual Private Network (VPN)
  • Utilizing Remote Desktop (RDP) and Skype for Business for end user remote support
  • Mac Support with incident and problem tickets to management.
  • Enrolling users in Pretty Good Privacy (PGP) protection

Confidential, Washington, DC

Desktop Technician / Analyst

  • Set up new users with all applicable IT equipment .
  • Answer trouble tickets related to migration.
  • Running update scan cycles and software update deployment evaluation cycles
  • Update databases for tracking purposes.
  • Mapping network drives with Juniper ( running scripts to verify user has H and V drives)
  • Accountable for equipment location verification thru with paperwork and scanning.
  • Assist system engineers
  • Updating hardware and installing latest software updates from SCCM

Confidential, Alexandria VA

Sr. Field Engineer/ DDM Relocation Team Lead

  • Supervised team of elite Permanent and Temporary Technicians who are responsible for relocating all Confidential related equipment.
  • Produce daily and monthly reports documenting all relocation activities.
  • Coordinate movement of equipment including transportation and delivery.
  • Keep group knowledge up to date concerning hardware and software.
  • Develop and mentor team members.
  • Coordinate temporary projects that can vary in scope as well as a fluctuating temporary work force.
  • Update databases for tracking purposes.
  • Accountable for equipment location verification thru with EAMS and scanning.

Confidential, Alexandria, VA

Sr. Field Engineer/DDM Relocation Team Lead

  • Supervised team of elite Permanent and Temporary Technicians who are responsible for relocating all Confidential related equipment.
  • Produce daily and monthly reports documenting all relocation activities.
  • Coordinate movement of equipment including transportation and delivery.
  • Keep group knowledge up to date concerning hardware and software.
  • Develop and mentor team members.
  • Coordinate temporary projects that can vary in scope as well as a fluctuating temporary work force.
  • Update databases for tracking purposes.
  • Accountable for equipment location verification thru with EAMS and scanning.

Confidential, Alexandria VA

Technical Support Specialist/ CRP Technician

  • Install new equipment to designated locations assigned by the daily schedule or the supervisor.
  • Transfer data from the original computer to the new machine and ensure that all data arrives without error. Install and test all drivers.
  • Assist user with reconfiguring video to closely replicate original look and feel as necessary.
  • Install and test peripheral equipment utilizing programs commonly used by the client.
  • Troubleshoot connectivity issues and report findings back to appropriate staff.
  • Assist in keeping quality control of assets in and out of work areas.
  • Ensure that all assets are scanned, upon movement, utilizing handheld devices, into the asset management system.
  • Verify with the customer that the job was completed satisfactorily.
  • Installation may include CPUs, peripherals, or complete workstations with removal of replaced equipment.
  • Ensure that the EAMS ticket is completed and resolved to the user's satisfaction.

Confidential, Alexandria VA

Field Engineer

  • I was a member of the Relocations Team were I relocated Confidential equipment in both day to day events as well as large special projects.
  • I was responsible for ensuring the accuracy of the assets I managed, by scanning equipment and ensuring the data is correct.

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