SUMMARY:

• More than 15 years’ experience in technical training, course development and instructional design.
• Proficient at creating and implementing classroom and web - based training with emphasis on instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.
• Skilled at collaborating with managers, instructors, and clients to determine training needs.
• Superior communication, diagnostic, technical, and presentation skills.

TECHNICAL SKILLS:

Operating Systems: Windows 8,7, XP/Vista

Applications: MS Office 2007/2010, MS Project, Visio, Outlook, Share Point,Adobe Acrobat, Photoshop, Citrix, Adobe Presenter, Adobe Captive 6,Camtasia 6, Articulate, SMART Board

LMS: Blackboard, Moodle, SharePoint, SAP

Databases: Oracle MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore MD

Training Specialist

Responsibilities:

• Deliver instructor lead training on systems application products (SAP) analysis for staff at Johns Hopkins and its affiliates throughout the DC metro area, in preparation for the rollout and implementation of proprietary software.
• Conduct weekly workshops to provide instruction to staff on how to recreate documentation and report using the new analysis tool, to recreating various reports.
• Conduct training needs assessments; develop course objectives, design plans based on assessment results. Participate in weekly meetings to keep staff abreast of training waves and status of training rollout.
• Work with subject-matter experts and clients to collect necessary information to design and develop blended education solutions. Develop evaluation measures including knowledge checks, course evaluations and tests. Participate in content review, revision and sign-off cycles.
• Conduct training in a variety of formats to meet the needs of the organization and its partners.

Senior Training Specialist

Responsibilities:

• Provide training and technical support for the District of Columbia Public Schools (DCPS), which serves 45,000 students in the nation’s capital with the focus on providing high quality data, information and analysis to enable sweeping reforms that are currently underway at DCPS as they migrate to a new Student Information System.
• Deliver training classes and support for staff during the rollout and implementation of proprietary student information system; provide instructor lead and one-on-one training and support to a select cohort at (DCPS) and central office.
• Travel to select schools in the District to ensure staff is comfortable using new software. Serve as an initial point of contact on the student information system. Create and maintain training resources (manuals, reference guides, and webinars) in order to support ongoing training while delivering the highest level of customer service to users.

Instructional System Designer

Responsibilities:

• Designed and scripted web base training, to support Defense Contract Management Agency’s migration of DCMA 360 (SharePoint 2010).
• Compiled, translated and edited raw materials into clear effective interactive e-Learning training modules.
• Provided content development and subject matter expertise in developing and maintaining curriculum for site managers and site administrators to ensure course material was current and relevant to learning needs.
• Develop entry and advanced level courses for site managers to be trained on DCMA 360 using open source as well as proprietary learning management systems.
• Collaborated with training staff to develop project goals by analyzing needs and proposing multiple solutions to design web base training to meet learning goals.

Instructional Designer/Training Specialist

Responsibilities:

• Provided training for Health Resources Services Administration with 2,000 employees, including classroom, train-the-trainer and web conferencing sessions.
• Developed procedures for team trainers, encompassing instructional manuals, quick reference guides, test and evaluation forms, maintained documentation on intranet site.
• Increased course offerings and experience 70% growth in student enrollment through development of innovative courses, aggressive advertising and positive program management.
• Create lesson plans, audiovisual presentations, brochures, pamphlets, catalogs and handouts, effectively delivering training that support strategic initiatives and special projects. Developed materials that were 508 compliant suitable for employees' based on their skill levels addressing any lack of skills or knowledge gaps.
• Facilitated course delivery throughout the introduction of new courses to ensure proper delivery of new training materials and monitor early feedback for course improvement. Managed training for HRSA employees during migration to Windows 7 OS, Office 2007/2010.
• Trained users on SharePoint 2007/2010 functions for document management, site customization, as well as managing and securing data. Trained staff on windows applications with a focus on SharePoint.

Training Specialist

Responsibilities:

• Provided training support and technical assistance to Office of Chief Army Reserve and administrative staff, collaborated with lead trainer on design and delivery of proprietary software.
• Prepared presentations and materials for off-site training sessions, monitored facilities and equipment use to present training session.
• Maintained working knowledge of modern-day education/training principles, continuously revising manuals and lesson plans to meet new training requirements while keeping technical information up to date.
• Provided help-desk support to diagnose, troubleshoot, and resolve software concerns.

Computer Teacher/Systems Administrator

Responsibilities:

• Taught computer classes for grades 1 - 5 using educational software.
• Designed programs dedicated to meeting training and development needs of principal and faculty.
• Analyzed training needs and determined expectations in order to plan and develop appropriate classes for professional and administrative staff.
• Created a database of accessible software supporting teachers and students learning needs.

Training Specialist/Instructional Designer

Responsibilities:

• Manage and facilitate training programs that focus on adult training and developmental needs.
• Increased enrollment 60% by developing programs that create technical sills designed for adults to improve job performance to become proficient Microsoft Office users with 100% success rate.
• Create syllabus by establishing strategies to meet training objectives and allowing students to preview class requirements before registering.
• Develop and present multilevel classroom courses for employees, end users and clients with varying levels of knowledge skills and abilities.