IT Technician II Resume

SUMMARY:

IT Administrator adept at resolving complex network issues.
Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Aware and proactive in cybersecurity measures and documentation within the work environment.
Level - headed and calm in stressful situations with well-developed people skills.

PROFESSIONAL EXPERIENCE:

IT Technician II

Confidential

Responsibilities:

Created cyber security trainings and quizzes for employees;
Created and maintained VPN tunnels and connectivity for District Attorneys.
Create and initiate disaster recovery plans;
Troubleshoot and research cyber security issues;
Work with employees having data connectivity issues;
Create base images for District Attorneys’ PCs, laptops, and tablets;
Maintain PCs, laptops, printers, and scanners;
Research and suggest purchasing of new hardware/software technology to provide efficiency and effectiveness within the Office
Maintain wireless network and wireless access points;
Install network printers, network peripherals and appliances;
Provide thorough in-house and remote technical instruction, support, problem resolution and training.

Systems Administrator

Confidential

Responsibilities:

Worked in a Microsoft environment for 13 years to include Microsoft operating systems for endpoints and servers;
Worked with Microsoft office products on a daily basis;
Worked with Citrix Administrators on a daily basis, resolving virtual desktop and virtual application issues;
Installed, configured, and maintained the servers;
Worked with and administered Active Directory in our environment;
Worked on a daily basis with tape backups and configurations to include Symantec Backup Exec12 for Windows Servers;
Created backup to tape and backup to disk jobs;
Created full and incremental backups;
Performed backup restoration;
Purchased and deployed dual monitors to all remote branch and home offices (700 people) nationwide to increase work productivity by 20-30 percent;
Updated all hardware and software with new technology to increase effectiveness, efficiency, and stability by 25 percent;
Installed network printers, network peripherals, and appliances;
Set up and installed network applications;
Migrated 22 agencies nationwide from a Cisco VPN Concentrator to Citrix web portal access allowing customers the flexibility to work anywhere in the world;
Migrated physical database server to a virtual server to reduce disaster-recovery time from 1 week to 15 minutes;
As Kaseya administrator, created procedures and jobs that created changes on the end points (terminals, PCs, laptops, etc.) thereby reducing maintenance, shipping costs and decreasing security issues;
As Work Group Lead, prioritized, delegated, and had final approval of work product;
Identified work load inequities and distributed the load more equally.
Purchased, configured, maintained, and deployed hardware.
Identified and created processes and procedures for other IT personnel and customers to enable the continuation and security of all systems to include disaster recovery, migration of systems, and desktop support issues.

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