IT Help desk Resume , Milpitas, CA - Hire IT People

SUMMARY:

Aspiring for a position as “ IT Help Desk Technician” desktop support employee with hands remote hardware, software, network connectivity, installation, software, hardware, ghosting, imaging, configuration, on desktop, notebook, HTML, Web page application setup an account, password, MS outlook users, and remote Desktop Protocol (RDP). Troubleshooting network router, computer system, notebooks, Xerox printer, software and hardware.

TECHNICAL SKILLS:

I have familiarity with: Microsoft Windows 95/98/NT, ME, Win 2K, server, Win XP, Win Linux, Win Server 2003, Win 7, Win 8, and Microsoft Office 2010/

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

IT Help desk

Responsibilities:

Responsible includes supporting client’s users (Hands on remote) on troubleshooting computer system notebooks, desktop, Xerox printer.
Set up an account, system, password, MS outlook and support new employee, and update new software into system, and Remote Desktop Protocol (RDP).

Confidential, Fremont, CA

Electronics Technician

Responsibilities:

Troubleshooting VIP Color Printer HP Model 2020 including desktop systems and printer system, for customer.
Using Diagnostic software troubleshooting on Main board, Motor board, Carriage board of printer, systems, both on hardware and software.

Confidential, Milpitas, CA

System Technician

Responsibilities:

Responsible Including testing on system series mainframes, such as “MSEB”
(Modular, Server net, Expansion, Board) Pic’s HDD
Troubleshooting on systems mainframe.

Confidential, San Jose, CA

Customer Service

Responsibilities:

Diagnosed all functioning problem on computer such as, desktop, notebook, and system server.
Replaced main board, Hdd, LCS screen, replaced parts on mother board, such as, surface mount, and experienced on both S/W and H/W

Confidential, San Jose, CA

Project/Test Engineer

Responsibilities:

Responsible Includes Engineering test and qualification of motherboard, peripherals, and various components for desktop system
Implemented ECN (Engineering Change Notification), system troubleshooting and Network Router setup
Specialized in Network topology such as Token ring and Ethernet, network exposure in TCP/IP protocols, HTML, WEB page application.

Confidential

Customer Service

Responsibilities:

Responsible Includes troubleshooting and repair of server, desktop and notebooks systems.
Proficient in Operation System Configuration, and application installation.

Confidential

Test & Repair Technician

Responsibilities:

Responsible includes Test and Circuit analysis and troubleshooting up to the component level, proficient utilization of test instrument Such as Oscilloscope and VOM.

Confidential, San Jose, CA

Electronics Technician

Responsibilities:

Responsible includes ICT (Integrated Circuit Terminal) test, debug, and functional test. System test and temperature cycling for the print circuit board.

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It Help Desk Resume

Milpitas, CA

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