Help Desk Specialist Resume Sanford, NC - Hire IT People

SUMMARY:

To obt a in a cha l leng ing pos i t ion in i n f o r mation technology whe re I can ut i l i ze my creat i v it y, know ledge and sk i l ls to f u r ther corpor a te ob jec ti ves.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Sanford, NC

Help Desk Specialist

Responsibilities:

Confidential, Raleigh, NC

IT EC S H el p D e s k C ons ul t an t

Responsibilities:

Supported Co l lege of Engineer ing under g r adua te s tudents, g r adua te s tudents, f acult y, and st a ff (bo th on and off campus) in sof t ware and ha rdware t roub les hoot ing needs
Resolved var ious iss ues inc luding ques t ions about comput e rs, sof t ware, IP Phones, VPN connec ti ons, campusemail accounts, wireless, etc.
Prioritized customer reques ts f rom IT Helpdes k, t r iaged and managed work flow to sol ve the p roblem or referto second level of support

Confidential, Cary NC

Customer Care Specialist

Responsibilities:

Using a computerized system, responded to customer inquiries in a Service Center environment.
Gathered information, researches/resolves inquiries and logs customer calls.
Communicated appropriate options for resolution in a timely manner.
Responded to telephone inquiries and complaints using standard scripts and procedures.
Informed customers about services available and assesses customer needs.
Scheduled work to ensure accurate phone coverage monitored priority of calls and shifted escalated calls to assure resolution to problems.

Confidential, Raleigh, NC

Technical Engagement Engineer

Responsibilities:

Developed and maintained a thorough understanding of GrapeCity product line while learning about the C# and VB.NET programming languages
Created sample projects demonstrating the functionality of GrapeCity products utilizing Microsoft Access and Visual Studio
Performed functional testing of GrapeCity products, samples, websites and documentation ·
Completed assigned tasks for internal projects

Confidential, Garner, NC

Customer Service Representative

Responsibilities:

Meeting and exceeding customer expectations on every visit
Maintaining a clean, safe environment to ensure the store is presentable
Food preparation
Ensuring proper preparation, presentation, and freshness of all foodservice products
Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds