Desktop Support Resume Charlotte,NC - Hire IT People

SUMMARY:

AWS Security and Compliance | AWS Load balancing | AWS Metrics and Auto scaling | AWS Access Management | AWS Architecture Best Practices | 8 Years of Information Technology Experience | Linux | SQL analysis | Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio, OneNote) | Splunk | Citrix

PROFESSIONAL EXPERIENCE:

Confidential,Charlotte,NC

Desktop Support

Responsibilities:

Strong customer service skills serving normal day to day desktop support for TIAA users globally
Oversee and monitor all level two incidents and resolving internal and external tickets
Build and troubleshoot Virtual Machine’s in VSphere client
Perform analysis and present results using SQL, Excel, and Visual Basic scripts
Import, export, and manipulate data in multi - million-row databases under tight deadlines
Resolve hardware/software problems with minimum disruption to end users and coordinate hardware repairs with vendors
Log, update, and solve outstanding issues in the Service now ticketing system
Maintain hardware/software inventories and documentations
Setup computers and software installations for various applications and programs

Confidential,Charlotte,NC

Desktop Engineer - Network Support

Responsibilities:

Resolved various data network issues and normal day to day IT support for 400+users
Lead and managed various projects to streamline production
Designed documentations for standardized procedures
Managed inventory order, intake and control
Coordinated floor plan, terminations, new hires, and user moves
Designed server rooms by installing and wiring Cisco switches, battery backups, and servers
Controlled Active Directory Administration, created printer queues, user templates, password modifications, group policy changes, and security groups through server access and PowerShell
Created and managed badge control in Millennium systems
Experienced in Cisco switch control/console, VLAN changes, and port configurations
Developed scripts to automate windows administration tasks and application deployments
Equipment ordering, project budgeting, project leadership
Remote and VPN Support

Confidential,Charlotte,NC

Desktop Support Analyst

Responsibilities:

Provided day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Configured and troubleshoot desktop systems, workstations, servers, and networks
Maintained passwords, data integrity, and file system security for the desktop environment
Communicated highly technical information to appropriate personnel
Recommended hardware and software solutions, including new acquisitions and upgrades.
Participated in the development of IT and infrastructure projects
Conducted training programs to educate users of basic and specialized applications
Repaired and replace printers, laptops, desktop, servers and Cisco phones
Troubleshoot network cabling and fax line issues
Managed equipment inventory

Confidential,Charlotte,NC

Facebook Server Administration

Responsibilities:

Project based Server Administration Repair
Replaced over heated Confidential and riser cards in 18,000 high priority HP servers
Tested for damaged HP riser boards in servers with proper OHM readers
Completed work orders on servers by repairing damages
Complied with rules and regulations in server rooms

Confidential,Charlotte,NC

Server Build Contractor

Responsibilities:

Assisted EMR CORE Team with issues and work orders in the team’s on-call queue
Performed front-end printer builds through Cerner applications
Built draft server assets in Microsoft Excel for inventory control
Customized PC assets to requested settings by physicians
Tested functionality of Dragon speaking software and microphones
Utilized Citrix Xen applications to complete various builds
Tested and configured printers for prescription printing in medical facilities
Updated and created PC asset information in application software
Front-end printer builds and aided in the implementation of printers in facilities
Updated and maintained asset information and inventory

Confidential,Charlotte,NC

PC Contractor

Responsibilities:

Repaired computer based projects
Completed the deployment of Dell laptops and desktop for 385 users
Installed Basf approved software/peripherals that were supplied by user for new workstations
Backed up and transferred data for new workstations
Mapped shared network folders and printer installs
Customized and installed updates for Lotus Notes
Created user accounts with Basf portals and applications
Performed wired/wireless connection checks to servers and networks to verify performance

Confidential,Atlanta,GA

PC Contractor

Responsibilities:

Repaired computer based projects and installed Windows 7 driver updates
Deployed Dell user specific laptops and desktops
Imaged computers with supplied Greenville/ETSU school district software
Installed software/peripherals, printers, projectors, etc.
Transferred and backed up data for obsolete computers
Performed impromptu security checks on users computers to verify adequate virus protection and compliance with corporate procedures