ITÂ Desk Side Analyst Resume

SUMMARY:

Enthusiastic IT Professional seeking position that will utilize my experience which includes Software Developer Support with proven expertise in object - oriented analysis and design

TECHNICAL SKILLS:

Programming Languages: Java, C#. Asp.Net

Software: MS Office 2007/2010, Adobe Acrobat Professional, Microsoft Visual Studio, Eclipse

Servers and Database: T-SQL, SQL Server 2008 R2 & SQL Server 2012

Operating Systems: Windows 7, Vista, XP

PROFESSIONAL EXPERIENCE:

Confidential

IT Desk Side Analyst

Responsibilities:

Diagnosed, and resolved a range of software, hardware and connectivity issues.
Ensured functionality of all laptops and desktops
Implemented full operating system migration from Windows Vista to Windows 7 Pro
Installed, updated, and resolved technical issues involving Citrix Xenapp
Demonstrated in-depth knowledge in dealing with Windows Registry and File Systems
Verified file storage is accessible and operational on every laptop and desktop
Setup MS Outlook email cache. Verified .PST files are accessible
Ensured Sophos Anti Virus was updated with latest installment
Verified all core system software is installed once laptop has been imaged
Installed Acrobat Professional. Verified digital sign document is operational
Verified the operational status of non-GIL(non Chevron) applications
Mapped users to CVX LAN trailer printers - run test print page test
Remained organized, paid strict attention to detail, and met critical deadlines within a high volume, fast-paced environment
Provided assistance and support to Linux Community as organization transitioned from HP z800 to Linux blade. Assisted users with logging into blade and running applications such as Petrel and PetroWeb.
Implemented software upgrades, driver’s updates and system patches
Worked with high level executives, analysts and end users to ensure solutions met the organization's goals
Constructively managed issues, conflicts and problems in a prompt, direct and objective manner

Confidential

IT Help Desk Support

Responsibilities:

Diagnosed, provided troubleshooting for and resolved a range of software, hardware and connectivity issues.
Provided detailed descriptions of issues in Remedy ticket system and followed up diligently to ensure swift resolutions.
Assisted users with logging into laptop/desktop with smartbadge
Resolved Adobe Acrobat Pro issues involving viewing and updating files, and Adobe package failing
Fixed error messages involving installing and running Crystal Reports
Reduced escalation to Tier II Teams by creating security groups which managed access to CURe/Energy Components
Performed extensive troubleshooting involving MS Outlook, Excel, Word, Access
Ensured Internet Explorer add-in enabled and settings are correct for eDocs Management
Fixed Tibco Spotfire error message. Chevron has 32 bit Microsoft Office drivers only. But 64 bit version of Spotfire Client cannot use those drivers. Ensured each user was connected to the proper server which was compatible to 32 bit driver.
Connected iPhone/iPad device to Chevron system via airwatch
Communicated effectively with both technical and non-technical users and demonstrated results-driven problem solving skills
Demonstrated professionalism and established credibility when interacting with users

Confidential

Claims Analyst

Responsibilities:

Investigated, evaluated, and negotiated settlements in a fair and prompt time frame
Created both Insurer and Third-Party spreadsheet and database for use in maintaining records and damage information
Managed over 80 claims per week and insured each claim met the expectations of internal and external customers.
Set aggressive and realistic expectations for responding to customers and followed through on commitments
Regularly performed research on existing claims to determine fault and liability.
Drafted and mailed denial and acceptance letters for claims submitted to company
Demonstrated courtesy, honesty, integrity, respect and competence when interacting with coworkers, and internal/external customers