Tier 2 Service Technician Resume Washington, DC - Hire IT People

SUMMARY:

Tech - savvy IT professional with more than 20 years’ experience in implementing, supporting, and maintaining complex IP enterprise LAN
/ WAN networks.
Skilled in troubleshooting network resources, evaluating technical alternatives, and recommending solutions to maximize system performance.
Proven track record of deploying, integrating, and maintaining system servers, applications, and resources. Proficient in managing remote / onsite support programs.
Adept at installing equipment, monitoring network and system operations, and repairing and maintaining PC equipment and peripheral resources.
Excellent interpersonal communication skills with ability to foster lucrative working relationships with co-workers, clients, and top management.
IT Infrastructure / Design
Backup and Data Recovery
IT Security
System Process Development
Application Testing
Desktop Support Strategy
Software Requirements
Inventory / Asset Management

TECHNICAL PROFICIENCIES:

Operating Systems / Software: Microsoft Windows 7, 8.1 and 10, Active Directory, Meraki, RSA, LYNC, COTS, Citrix, Active Directory, Microsoft SUS Server, McAfee ePO v4 Antivirus, SQL Servers, CommVault Backup solution

Hardware: Desktops, Servers, Laptops, Printers, Routers, Switches, Network Devices, Network Hubs, Backup & Recovery Technologies, iPhones/iPads/MiFi, Blackberrys, Cisco IPPC Phone

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Tier 2 Service Technician

Responsibilities:

Led and trained a team of technicians to upgrade agency-wide IT infrastructure and operating systems from Windows 7 to Windows 10 and from iPhone 5 to iPhone 7.

Confidential, Washington, DC

Systems Technician

Responsibilities:

Installed, configured, and updated software and hardware systems and troubleshot network / wireless issues to ensure proper functionality of systems according to company specifications. Administered repair and maintenance of servers, desktop computers, and other technology equipment. Performed all routine backups and data recovery, assembled all computer related supplies, and managed computer / printer supplies and equipment inventory.
Improved network control by replacing HP switches and routers with network manageable Cisco switches and routers while saving maintenance cost.

Confidential, Alexandria, Virginia

Sr. Helpdesk Technician

Responsibilities:

Provided technical assistance to users in authentication of common access cards (CACs) and other PKI tokens during initial login and updating PKI using DOD, CACs, and other DOD authorized PKI vendors by SPOT NIPRNet. Coordinated with clients to identify and resolve systems applications, hardware, and software issues, kept records of clients’ queries, and provided training to users.
Used CA Unicenter Problem Tracking System to log and track all calls and to develop a knowledge tree of user issues and resolutions.

Confidential, McLean, Virginia

Backup and Recovery Technician Lead

Responsibilities:

Significantly reduced vendor services cost by spearheading installation and configuration of redundant backup and recovery system to ensure timely and accurate integrity of data.
Improved data and network integrity by regularly refining backup protocols and provided 24 - hour disaster recovery to cater with any network downtime circumstance.

Confidential, Washington, DC

Sr. Network Engineer

Responsibilities:

Led a team of network technicians to manage Federal Aviation Administration (FAA) network system with multiple servers located in multiple building locations.
Developed and delivered training to users on use and helpdesk team members on deployment of advanced products and services.
Implemented hardware evaluation, purchase, and inventory control system to keep equipment consistent and up to date.

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Tier 2 Service Technician Resume

Washington, DC

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