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Test Engineer Resume

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Fairburn, GA

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SUMMARY

  • Familiar with Windows, Mac, and Linux OSWired/wireless Network Management
  • Hardware Repair
  • Information Systems Security
  • Linux Command Line Proficient
  • Business application management/support
  • Configure various peripherals of the computer
  • Desktop/Server Repair
  • Teachable attitude and willingness to learn
  • Excellent problem solving and analytical skills
  • Outstanding communication and written skills
  • Superior customer service skills

PROFESSIONAL EXPERIENCE

Confidential, Fairburn, GA

Test Engineer

Responsibilities:

  • Document, analyze, and interpret test data for new/modified product(s) and components.
  • Devise and implement test procedures for production builds or sub - assemblies.
  • Develop testing systems and troubleshooting guidelines.
  • Investigate and resolve operational problems in test racks
  • Troubleshoot products using the appropriate test procedures and equipment
  • Participate in performance reviews to assess build progress, test fail sequences, and test uptime/downtimes
  • Perform high-capacity break/fix hardware repairs
  • Communicate directly with production teams and supervisors on current and upcoming testing techniques
  • Develop preventive maintenance schedule for test equipment
  • Ensure production teams build test equipment per customer specifications
  • Collect, and analyze data using reports, spreadsheets, and test specific flowcharts
  • Collaborate with various engineering teams and other technical personnel on test procedures

Confidential, Atlanta, GA

Data Center Technician

Responsibilities:

  • Repair and replace servers in a large scale data center
  • Troubleshoot hardware failures on Linux command line
  • Prioritize and closely manage repairs, installs, and upgrades
  • Utilize JIRA to track and prioritize repair tickets
  • Diagnose hardware issues on a variety of OEM and ODM platforms
  • Utilize terminal to execute various functions using Linux admin commands
  • Perform ATS firmware and BIOS upgrades
  • Asset tagging and labeling
  • Report and escalate priority issues to the appropriate SRE’s immediately
  • Utilize Oracle inventory portal to request needed hardware
  • Assist warehouse team with transport and placement of incoming server racks
  • Periodically assist with mounting servers and running cables into racks

Confidential Duluth, GA

Operations Support Technician

Responsibilities:

  • Windows 10 and Mac OS X installation and support
  • Hardware installation and support
  • Solve common and complex computer issues
  • Install and configure antivirus software
  • Provide Tier 1 & 2 helpdesk support
  • Provide Tier 1 direct customer service support
  • Escalate Tier 3 issues
  • Support warehouse LAN
  • Diagnose and resolve network communication issues
  • Receive and resolve issues via Zendesk ticketing systems
  • Assist clients remotely using GoToAssist
  • Document technical issues thoroughly and concisely
  • Provide assistance with IT Department procurement lists
  • Set up new user accounts and profiles
  • Resolve password lockout issues

Confidential, Lithonia, GA

Junior Systems Administrator/ PC Repair Technician

Responsibilities:

  • Provide technical support for business and residential clients
  • Provide hardware and software break/fix solutions
  • Offer clients expertise on network and application infrastructure
  • Deliver technical input, solutions, and recommendations
  • Resolve assignments utilizing a specialized approach
  • Install and/or fix hardware and software
  • Provide expertise for network and application infrastructure
  • Provide technical input, solutions, and recommendations

Confidential, Stone Mountain, GA

Customer Service Assistant Manager

Responsibilities:

  • Communicate with customers in a polite and friendly manner
  • Provide excellent customer service for internal and external customers
  • Assist with final purchases by performing multiple checkout procedures
  • Build weekly promotional displays and highlight specialty items
  • Use handheld devices to track inventory
  • When advised, monitor sales and profit/loss reports, and quality control reports
  • Perform daily quality control checks in perishable goods department

Confidential, Lithonia, GA

Shipping & Receiving Associate

Responsibilities:

  • Provide customer service to external and internal clients
  • Support warehouse operations
  • Receive incoming materials
  • Verify inventory of packages with packing lists and manifests
  • Use specialized computer software to generate labels
  • Be an active team player by assisting others

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